Employee Training

Resisting the Temptation to “Teach it all”

Greg DeVore - Jul 11, 2018 10:57:22 AM

If you have ever been on a backpacking trip, then you know that a backpacker has to deal with competing goals when packing.

Topics: ScreenSteps Software- Training- Teaching

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Improve Your Training: Create an Outcome Statement to Improve Employee Performance

Greg DeVore - Jun 26, 2018 5:53:20 PM

 

What will this article help you do?

This article is going to help you achieve better training results in less time by teaching you how to create clear training "Outcome Statements".


What if I told you that you were lost? But then I didn’t tell you where you needed to go? How would you develop a plan? How would you know if you were making progress? How would you know when you weren’t lost any more?

Create an Outcome Statement

In employee training, you clarify the destination by creating a clear definition of the outcome you want to achieve. We call this an “Outcome Statement.” Getting this definition right can make all of the difference.

An ambiguous Outcome Statement will make it difficult to create training materials, measure progress, and determine success.

A clear Outcome Statement will help you know:

  • Exactly what training materials to create
  • Exactly what to measure
  • Exactly when you have achieved success (or failure)

Attributes of a good Outcome Statement

Topics: ScreenSteps Employee Training Platform

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4 Steps to Automate How You Teach New Employees Your Company Policies, Procedures, and Processes

Jonathan DeVore - Mar 28, 2018 12:25:07 PM

When new employees are hired on, your company needs to take care of 3 main things:

  1. Paperwork (insurance, taxes)
  2. Compliance training (e.g. ethics training, security awareness training)
  3. Operations training (policies, processes, and procedures)

I'm betting that you've already got something in place for #1 or #2. Plenty of HR systems deal with paperwork, and several LMS apps deal with compliance training.

The question for today is, do you have a system in place for #3?

Topics: ScreenSteps Employee Training Platform

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1 Job Aid Your Support Reps Really Need - Part 2

Jonathan DeVore - Mar 22, 2018 10:12:00 AM

This is the second of a 7-part series where we talk about different kinds of job aids that your Support Reps need you to make for them.

Topics: Customer Support

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1 Job Aid Your Support Reps Really Need - Part 1

Jonathan DeVore - Mar 22, 2018 8:30:00 AM

This is the first of a 7-part series where we talk about different kinds of job aids that your Support Reps need you to make for them.

Topics: Customer Support

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3 Missing Elements You Need to Include in Employee Onboard Training

Jonathan DeVore - Mar 15, 2018 12:58:32 PM

When a manager sits down to "train" a new employee, the main focus is almost always on how to use the system.

But that approach leaves everybody frustrated. The employee doesn't actually know the context of when she should be doing those actions, NOR can she remember everything the manager showed her. And the manager is frustrated because he notices that the employee seems to constantly interrupt him with questions.

It's a lose-lose-lose (the system loses in this case, too) situation.

Instead of only focusing on showing employees how a system works, I recommend focusing on all 3 of these elements:

Topics: Training Events- Live Training- Onboarding

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One Idea That Will Clarify the Purpose of Your Training 

Jonathan DeVore - Mar 13, 2018 3:43:14 PM

If you are planning a training session, I want you to pull out a piece of paper and a pen, and do 2 things.

Topics: Training- Teaching- Learning

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Inline Links - A Better Way to Reuse Content

Jonathan DeVore - Feb 13, 2018 11:13:00 AM

Sometimes, hyperlinks are scary. You ask yourself, "Do I really want to leave the page I'm on?" 

This is especially true when reading documentation, policies, procedures, and job aids.

If you see a link (like this link here) in a knowledge base article, you don't want to click on it because you don't want to leave the help article you're on. After all, if you leave, there's a chance you'll never find your way back.

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7 Expert Tips To Keep a Virtual Training Session Lively

Jonathan DeVore - Nov 16, 2017 10:15:11 AM

For learning to occur, two requirements must be met: 1) you must have a teacher who is ready to teach, and 2) you must have a learner who is ready to learn. 

Topics: Live Training

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Four Rules to Improve Your Training

Greg DeVore - Nov 1, 2017 9:40:51 AM

Are you getting ready to rollout a new CRM system, or to onboard some new employees? Here are four rules that will help you use ScreenSteps to improve the success of your training.

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