<img alt="" src="http://www.qlzn6i1l.com/118942.png" style="display:none;">

Employee Training

What's the point of getting the best help-desk software if you don't track its effectiveness?

jdevore - Dec 18, 2012 12:03:00 PM

If you perform any type of customer service, your goal should be to help your customers be successful. Especially in today's Yelpified-social media saturated world where word of mouth marketing and customer loyalty can make or break you.

But how do you know that what you are doing is really helping your customers be successful? How can you tell that your best tools and help-desk software are really improving the overall quality of your customer service? 

Coming up with the right metrics, and then being able to effectively track those metrics, can be tricky. But you need to do it, otherwise you'll never be sure whether your investment in getting the best customer service tools is really paying off.

Topics: Guest Blog- Customer Support

Read More

Free Training Tips

Subscribe For Employee Training Best Practices

We talk about rollout training, onboard training, and writing better standard operating procedures

Subscribe to Email Updates

100% Privacy. No Spam.