With so many call centers switching to Work From Home setups, everyone's heads are spinning. Due to this new environment, you now face several challenges:
- Your processes and information are changing faster than ever.
- Your team is now spread out with no simple way to gather everyone together in the same room.
- Many of your agents are stressed about what is going on the world and fearful of what the economic impact will be on them and their families.
Topics: Call-CenterRead More