Employee/Customer Onboarding, Training and Enablement

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2 Tips for Improving Adoption of Your Knowledge Base

3 New Features Coming That Simplify Complex Procedures

Pruning the ScreenSteps Knowledge Base

7 Myths About Training Employees and Temps

Grow Your Knowledge Base By Repurposing Word, PowerPoint, and Video

4 Tips for Documenting Your Know-how So You Can Delegate Tasks and Jobs

The #1 Mistake Instructors Make During Classroom Training

Make Complex Procedures Easier to Understand With 3 Tools in ScreenSteps

Your Call Center Agents Don't Want to Feel Stupid [Video]

How to fill your knowledge base in less time

7 Reasons Change Management Consultants Should Use ScreenSteps Instead of PowerPoint For Handoff Training

Resisting the Temptation to “Teach it all”

Improve Your Training: Create an Outcome Statement to Improve Employee Performance

4 Steps to Automate How You Teach New Employees Your Company Policies, Procedures, and Processes

1 Job Aid Your Support Reps Really Need - Part 2

1 Job Aid Your Support Reps Really Need - Part 1

3 Missing Elements You Need to Include in Employee Onboard Training

One Idea That Will Clarify the Purpose of Your Training 

Inline Links - A Better Way to Reuse Content

7 Expert Tips To Keep a Virtual Training Session Lively

Four Rules to Improve Your Training

3 Ways to Use ScreenSteps: Save Time, Eliminate Mistakes and Apply Knowledge

Are You Helping Your Employees Succeed When They Forget?

5 Thoughts on Teaching and Learning

Can You Reduce Mistakes Without Training?

Checklists and Groups (New ScreenSteps Employee Training Platform Features)

Create a Table of Contents in an Article

Reducing Cognitive Load During Training

New in ScreenSteps: Set Viewing Permissions on a Per Article Basis

New ScreenSteps Feature: Revision Notes

Teaching vs. Reminding

Your PowerPoint Deck is Not Your Documentation

Condense Your Documentation with Foldable Sections

How Wide Should My Screenshots Be?

Providing Your Customers with a Clear Path to Success

Helping Customers Define Their Goals

Components of Customer Success

3 Mistakes You Are Making When Onboarding New SaaS Users

3 Ways Documentation Can Help Your Enterprise Software Product

Chunking Information to Make It Easier For Your Attendees to Retain

5 Ways ScreenSteps Makes Your Company Look More Professional

How to Cover Everything in Your One Hour Corporate Training Session

5 Ways ScreenSteps Helps New Documentation Managers Do Their Job Better

Converting a Word File to Publish to Zendesk

How ScreenSteps Helps Enterprise Software Companies Deliver Customer Success with Better Documentation

Documentation Ninja Tricks: Changing Text on a Web Page for a Screenshot

Onboarding Review: Kajabi

How to Evaluate your Documentation

How to Know What Customer Support Articles you Need to Write

One Overlooked Reason Your SaaS Isn't Being Adopted

Do your customer support articles answer more than one question? (They shouldn't)

Education through the Customer Lifecycle: Onboarding, Training, Teaching and Support

My 3 Rules for Onboarding Customers to a SaaS Product

ScreenSteps is Making an Impact (Customer Survey Results)

It’s time to put your product documentation on the web

You Just Got Put In Charge of Your Product Documentation - Where to Start

Should you restrict access to your product documentation?

14 Examples of Documentation Mistakes You Are Making

What makes a successful self-service article?

A Beautiful New Template For Your Knowledge Base

How to Organize your B2B Software Knowledge Base

Who's in charge of The Docs?

Optimizing your knowledge base article titles for search

The 5 Stages of Writing a Help Article

ScreenSteps vs. MadCap Flare or RoboHelp

2 Reasons Customers Aren't Using Your Self-Service

ScreenSteps vs. Zendesk: Help Article Authoring

Fill up Your Zendesk Knowledge Base with Better Help Articles

10 Examples of Great End User Documentation

3 things your customer documentation says about your B2B software company

ScreenSteps is Going to Inbound 2013

3 Tips to Transform Your Nonprofit's Salesforce Training and User Adoption Program

The Zendesk Linked Ticket App - How to install and use it

How our Support Processes Helped us Handle 60,000 New MacHeist Customers

If You Don't Support Your Customers, You're Not Going to Have Any

Are You Waiting to Get Burned Before You Document?

7 Steps to Taking a Real Vacation

Having Trouble Outsourcing? Here Are 5 Steps To Help You Get Going

What's One Thing You're Doing That You Could Out-Task?

What Enables Your Business to Survive Today Might Kill it Tomorrow

SharePoint Won't Cut it as Your Team's Knowledge Base Software

The #1 Risk Factor Organizations Ignore When it Comes to Employee Turnover

Increase Productivity at Work by Making a Checklist

If You Want to Increase Productivity at Work, You Need to Make Yourself Replaceable

3 Communication Tools I Use Daily to Increase Productivity

3 Writing Tools I Use Everyday to Increase My Productivity

How to Increase Productivity At Work By Creating A Turnkey Business

If You Want to Increase Productivity At Work, You Need to Get Organized

What's the point of getting the best help-desk software if you don't track its effectiveness?

You can't delegate if you don't document

Why would you buy Clarify if you already own ScreenSteps?

The Ultimate How-to Guide for Creating Killer Documentation

Docs that Rock Whiteboard Video: Do it, Don't Finish It

3 Tips for Keeping Your Documentation Up to Date

Road maps and Roadblocks

The Hidden Power of an Online Manual

What if your GPS acted like a typical user guide?

An Introduction to Clarify

Why Web Video Sucks and Why This Video Rocks

Screencasts vs. ScreenSteps vs. Single Image Capture

Are You Communicating or Just Writing?

It's Not What Your Software Does, It's What People Do With Your Software

The Day the Docs Died

5 tips for offering online chat support without going crazy

Moving Beyond Customer Support: Focusing on Customer Success

Handling Zendesk Tickets When an Agent Goes on Vacation

Building Scalable Support - Lessons Learned From the Chargify Price Increase

Turn Your FAQ into an FUA (Frequently Updated Answers)

Great Customer Service Starts With Keeping Promises

Software Documentation: Talking About Learning Styles is a Red Herring

Adding Screen Captures to Software Documentation Part 2: Avoid the Octopus

Adding Screen Captures to Software Documentation: Getting the Size Right

Software Documentation, the Customer Help Desk and Twitter - Tying it All Together

Who Should Write Your Software Documentation? Not Tech Pubs

Zendesk Customizations - Using Javascript to Customize the Main Navigation Bar

The Key to Effective Communications - Scope vs. Detail

Online Help Documentation - 5 Keys To Making It Work

Creating a Web Knowledge Base? - Add Screen Captures to Increase Effectiveness

Paste Adjustments in Screenflow With a Video Action

Paste Zoom and Pan Settings From One Clip to Another in Screenflow

Improving Audio In Screenflow Using GarageBand

Rotating Video with Screenflow

Recovering From a Disasterous Git-rebase mistake

Does Your Documentation Connect the Dots?

Plan to Not Plan

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