Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

Blog Feature

By: Rebecca Lane
February 26th, 2021

You’ve been a pioneer of using ScreenSteps in your company. Now, everyone is noticing your success. 

Blog Feature

By: Rebecca Lane
February 22nd, 2021

You’ve done it. After a few months of training a promising new hire class, they have completed the program.

Blog Feature

Onboarding | Call-Center

By: Rebecca Lane
January 27th, 2021

It’s that time of year again for your call center. You know it well. It’s the time when the number of incoming calls increases by 4X — it’s your busy season. You know the feelings surrounding your busiest season: supervisors are overworked from being pulled in a thousand directions, experienced agents are overwhelmed from covering complex calls, and new hires/seasonal workers are nervous (sometimes even making themselves physically ill from fear of answering calls).