You’ve been a pioneer of using ScreenSteps in your company. Now, everyone is noticing your success.
You’ve done it. After a few months of training a promising new hire class, they have completed the program.
It’s that time of year again for your call center. You know it well. It’s the time when the number of incoming calls increases by 4X — it’s your busy season. You know the feelings surrounding your busiest season: supervisors are overworked from being pulled in a thousand directions, experienced agents are overwhelmed from covering complex calls, and new hires/seasonal workers are nervous (sometimes even making themselves physically ill from fear of answering calls).