Researching call center software is challenging. That’s because there are so many options for call center software and each software covers a different aspect of the operations.
Do your call center agents ever get stuck on a call?
Artificial intelligence (AI) is the new “it” system in town. Everyone wants a piece of the AI pie. But, does it make sense for AI to be used in knowledge management?
ARTICLE SUMMARY Knowledge base software helps your company create, store, and share company policies and procedures. Be aware of the limitations that come with a FREE knowledge base: users, storage, and articles. Click here to skip to the "Best Free Knowledge Base" software list. See a list of 10 knowledge base companies that offer free trials here. Free is my favorite number. However, free isn’t always the right price for your knowledge base software.
ARTICLE SUMMARY SharePoint is a document management system that has limited capabilities when it comes to knowledge management. Knowledge base software is an impactful replacement for SharePoint when it comes to creating, storing, and sharing your company SOPs and other resources. Consider replacing SharePoint with one of the seven suggested software options on this list. You’ve been using SharePoint to manage your company’s knowledge. And, unfortunately, the biggest result you’ve been getting isn’t accessibility, but frustration.
ARTICLE SUMMARY Policy: Rules and regulations of your company. Process: A series of tasks that need to be completed in a specific order. Procedure: Step-by-step instructions for an individual task. Together the 3 Ps keep your company compliant and ensure consistency across the company. You know you need written policies, processes, and procedures for your business, but how are the 3 Ps different? When do you use each of them?
Transferring knowledge is an essential part of your business strategy.
It typically takes 6–18 months for new hires to reach proficiency.
