Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

Blog Feature

By: Rebecca Lane
July 30th, 2021

Where do you turn to when you have a question in life? For most, the answer is probably Google.

Blog Feature

By: Rebecca Lane
July 25th, 2021

Quick question for you: What is the right way to load a dishwasher?

Blog Feature

By: Rebecca Lane
July 18th, 2021

I consider myself a bit of a Ms. Fix-It. I like to figure out and resolve problems on my own. One day after fixing a closet door, I looked at my roommate and proudly proclaimed, “Rebecca fixed it.” And I’ve never lived it down.

Blog Feature

By: Rebecca Lane
July 14th, 2021

  1. Know who will use the guide Who will be using this guide? It helps to put a face to the question. This person can represent a group of workers in your company.

Blog Feature

By: Rebecca Lane
July 7th, 2021

1. Lunch-and-learn sessions A lunch-and-learn event is a voluntary meeting during lunchtime that you invite your employees to. It serves as an additional training session, which provides you an opportunity to update your agents on any changes in the call center.

Blog Feature

By: Rebecca Lane
July 1st, 2021

When I was younger, I used to think that writing longer stories meant that you were a better writer. And while that might be true for Leo Tolstoy, the rest of us are not legendary Russian novelists.

Blog Feature

By: Rebecca Lane
June 20th, 2021

I went on a hike outside of Knoxville, Tennessee the other day. Although, hike might be a generous term since, as a Colorado-raised girl, it was more of a nature walk.

Blog Feature

By: Rebecca Lane
June 14th, 2021

Confession: I hate spending money. But, it turns out, sometimes life requires you to spend money, like when the transmission in your car is dying.

Blog Feature

By: Rebecca Lane
June 2nd, 2021

1. Understanding and communicating your expectations Talk about uncomfortable conversations. But discussing your expectations on both your and the BPO’s side is a crucial conversation.

Blog Feature

By: Rebecca Lane
May 27th, 2021

1. Intake script Every call center agent will need to use your intake script. It’s the most basic task of a call center agent. An intake script is a series of questions your agents ask callers when they call your company.