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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

Blog Feature

By: Rebecca Lane
January 22nd, 2022

Remember when you were younger and it was easy to make decisions? Either you had limited knowledge of what options were available or you could ask your Magic 8 ball what the right choice was.

Blog Feature

By: Rebecca Lane
January 14th, 2022

Running a call center is not for the faint of heart. Day in and day out you answer calls from customers asking questions, complaining about issues, and wanting you to solve all of their problems.

Blog Feature

By: Rebecca Lane
January 6th, 2022

I have a terrible memory, which isn’t ideal for most life situations. So, I’ve gotten into the habit of setting reminders along my path so I don’t forget things.

Blog Feature

By: Rebecca Lane
December 24th, 2021

Sometimes when I look at the different types of knowledge bases available, I feel like I’m comparing an orange and a tangerine. They seem so similar and yet I know that they are different.

Blog Feature

By: Rebecca Lane
December 22nd, 2021

Confession: Whenever I go shopping, I look at the price tag on something before I take a really good look at the product.

Blog Feature

By: Rebecca Lane
December 19th, 2021

Whether we mean to or not, we score everything in life.

Blog Feature

By: Rebecca Lane
December 18th, 2021

When I coached high school volleyball, each of my players had different strengths and weaknesses.

Blog Feature

By: Rebecca Lane
December 12th, 2021

“Don’t put all your eggs in one basket.” It’s a cliche phrase that has rung true for most of my life. You don’t want to put all your hopes and expectations into one outcome.

Blog Feature

By: Rebecca Lane
December 11th, 2021

You know when you go to the eye doctor and they ask you to choose between two lenses. “Which is clearer: one or two?” “How about two or three?”

Blog Feature

By: Rebecca Lane
December 4th, 2021

Have you ever tried building Ikea furniture? Sometimes, you pull out those instructions and it is simple. You follow the instructions, connect a few screws, and have a new piece of furniture in an hour. Other times, it doesn’t go that smoothly.