Until I worked for ScreenSteps — a knowledge base software company — I never realized how important it is to provide training beyond initial onboarding.
Maybe you are like me. You went to college, got a degree, and then you expected to know everything there was about your career.
Must-have features for scheduling patients These are the features that you can’t live without. These are the critical knowledge base features that are the backbone for creating, storing, and sharing your guides to support your patients as they schedule medical appointments.
There are a lot of software options when it comes to training your employees these days. With advancements in technology, today’s workforce is more agile than ever.
You know you need written policies, processes, and procedures for your business, but how are the 3 Ps different? When do you use each of them?
What is shadowing? Shadowing is a phase in call center training where your new hires watch experienced agents take calls. New hires observe how your tenured agents answer calls and use your tools and resources to help the callers.
What is a script? A script has specific words and phrases that you want agents to use verbatim. With a call center script, you expect agents to follow instructions exactly, without any variations.
Quick question for you: What is the right way to load a dishwasher?
I consider myself a bit of a Ms. Fix-It. I like to figure out and resolve problems on my own. One day after fixing a closet door, I looked at my roommate and proudly proclaimed, “Rebecca fixed it.” And I’ve never lived it down.