Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

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By: Rebecca Lane
September 26th, 2021

Until I worked for ScreenSteps — a knowledge base software company — I never realized how important it is to provide training beyond initial onboarding.

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By: Rebecca Lane
September 9th, 2021

Maybe you are like me. You went to college, got a degree, and then you expected to know everything there was about your career.

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By: Rebecca Lane
September 1st, 2021

  Must-have features for scheduling patients These are the features that you can’t live without. These are the critical knowledge base features that are the backbone for creating, storing, and sharing your guides to support your patients as they schedule medical appointments.

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By: Rebecca Lane
August 28th, 2021

There are a lot of software options when it comes to training your employees these days. With advancements in technology, today’s workforce is more agile than ever.

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By: Rebecca Lane
August 26th, 2021

You know you need written policies, processes, and procedures for your business, but how are the 3 Ps different? When do you use each of them?

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By: Rebecca Lane
August 19th, 2021

What is shadowing? Shadowing is a phase in call center training where your new hires watch experienced agents take calls. New hires observe how your tenured agents answer calls and use your tools and resources to help the callers.

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By: Rebecca Lane
August 8th, 2021

What is a script? A script has specific words and phrases that you want agents to use verbatim. With a call center script, you expect agents to follow instructions exactly, without any variations.

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By: Rebecca Lane
July 30th, 2021

Where do you turn to when you have a question in life? For most, the answer is probably Google.

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By: Rebecca Lane
July 25th, 2021

Quick question for you: What is the right way to load a dishwasher?

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By: Rebecca Lane
July 18th, 2021

I consider myself a bit of a Ms. Fix-It. I like to figure out and resolve problems on my own. One day after fixing a closet door, I looked at my roommate and proudly proclaimed, “Rebecca fixed it.” And I’ve never lived it down.