Employee/Customer Onboarding, Training and Enablement

Why You Need Scenario-Based Training

Jonathan DeVore - Dec 10, 2019 9:45:00 AM

Simply put, scenario-based training is the way of the future. It's a better way to train for both your trainers and your employees, and it pays enormous dividends for your company. Here's why we believe so strongly in ditching outdated training models and upgrading processes for a more human, pragmatic form of on-the-job training.

Topics: Training

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How to Improve Your Company Training Process

Jonathan DeVore - Nov 21, 2019 9:30:00 AM

Are you struggling to train your employees? It's alright if you are — most employers and trainers struggle to do so. Employee training today is surrounded by a lot of uncertainty. Some believe that memorization works, while others think that fancy e-Training or assessments are the solution. We're here to tell you that the way most trainers and employers are training isn't working. But, with a few changes it can work, and quickly.

Topics: Training

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Resisting the Temptation to “Teach it all”

Greg DeVore - Jul 11, 2018 10:57:22 AM

If you have ever been on a backpacking trip, then you know that a backpacker has to deal with competing goals when packing.

Topics: ScreenSteps Software- Training- Teaching

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One Idea That Will Clarify the Purpose of Your Training 

Jonathan DeVore - Mar 13, 2018 3:43:14 PM

If you are planning a training session, I want you to pull out a piece of paper and a pen, and do 2 things.

Topics: Training- Teaching- Learning

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Your PowerPoint Deck is Not Your Documentation

Greg DeVore - Oct 28, 2016 4:17:45 PM

Oh, the all powerful PowerPoint Deck. PowerPoint is a part of almost every training event you will deliver or participate in. Whether it be live, a webinar or an e-learning module PowerPoint will probably be involved in some part of the process.

Topics: Documentation Managers- Training

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3 Ways Documentation Can Help Your Enterprise Software Product

Greg DeVore - Nov 5, 2015 8:55:44 AM

1. Customer Onboarding

Most enterprise software companies do one-on-one onboardings by either going onto the client site or by hosting a training via a web meeting. When I talk to our enterprise customers about using documentation in their onboarding they think that I am talking about replacing their current onboarding practices.

Topics: Onboarding- Training

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How to Cover Everything in Your One Hour Corporate Training Session

Greg DeVore - Oct 6, 2015 7:00:00 AM

As a Documentation Admin and Trainer you may feel that you are being asked to do the impossible: 

  • Make your training engaging
  • Keep it short
  • Make sure you cover everything

How can you cover everything that you need your team to know, keep it engaging AND do it all in a 1-hour session?

Topics: Live Training- Training

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