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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Do You Have an Employee Training or Knowledge Transfer Problem? (4 Signs)

By: Jonathan DeVore
November 14th, 2023

Are your new hires proficient when they finish onboarding? Do your employees make frequent mistakes or rely on supervisors? Do you think you have a training problem?

Training | knowledge transfer

Foundational vs Actionable Knowledge: How it Affects Employee Training

By: Jonathan DeVore
October 6th, 2023

What is the difference between foundational and actionable knowledge? And do you separate these two when creating a training plan?

knowledge transfer

How to Create a Knowledge Transfer Plan (6 Steps)

By: Rebecca Lane
August 26th, 2023

At last, you’ve identified the problem. You know why employees are making frequent mistakes, why tasks take a long time, and why performance metrics aren’t where they should be.

knowledge transfer

Knowledge Transfer vs Training: Which Improves Employee Performance?

By: Rebecca Lane
August 18th, 2023

Are your employees making frequent mistakes? Do your new hires finish onboarding and still aren’t able to perform their jobs?

knowledge transfer

Knowledge Transfer Plan: 3 Different Strategies

By: Rebecca Lane
August 4th, 2023

What is the best way to transfer knowledge to your employees?

knowledge transfer | Tribal Knowledge

What is Tribal Knowledge? (+ Video)

By: Jonathan DeVore
July 18th, 2023

Is your company dependent on tribal knowledge?

knowledge transfer

How to Transfer Foundational vs Actionable Knowledge in Business

By: Rebecca Lane
June 27th, 2023

What does it take to transfer foundational vs. actionable knowledge?

knowledge transfer

What is Knowledge Transfer?

By: Jonathan DeVore
June 26th, 2023

Knowledge is power. In business, knowledge helps your employees do their jobs. So, when knowledge is stuck in one expert’s head, you want to find a way to share it with your other employees.

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