Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
April 3rd, 2021

Your company has decided on new cloud software and now you need to prepare the training materials to teach employees how to use the system. Lucky!

Blog Feature

By: Jonathan DeVore
March 26th, 2021

Cue the applause — you’ve made it through the initial launch of nCino using ScreenSteps.

Blog Feature

By: Jonathan DeVore
March 25th, 2021

Picture this: You finally clear some time in your schedule and you’re excited to make some progress on launching the ScreenSteps website. You know that it will be a game-changer for your department when they can find procedures with a simple search. 

Blog Feature

authoring

By: Jonathan DeVore
March 24th, 2021

Sometimes, your end-users just need a simple policy. Other times, a checklist would be helpful. And still, other times they need a more thorough procedure that includes decision trees.

Blog Feature

By: Jonathan DeVore
March 19th, 2021

How long does it take for agents to be able to handle calls without making mistakes?

Blog Feature

By: Jonathan DeVore
March 12th, 2021

As a consultant that helps call centers find solutions to their problems, you know that not every solution out there is right for your clients. 

Blog Feature

By: Jonathan DeVore
February 18th, 2021

As a consultant, you have all the right answers. At least, that’s what your clients believe when they come to you to solve their problems.