Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
Customer Success
By:
Jonathan DeVore
March 12th, 2024
Transferring knowledge from your experts to your employees is challenging. It takes different resources to support training and on-the-job employee support.
By:
Jonathan DeVore
March 10th, 2024
Why is it so difficult to keep new hires around? Are entry-level employees quitting in the first weeks or months of working at your credit union?
By:
Jonathan DeVore
March 2nd, 2024
When most people think about a standard operating procedure, they think about a very formal document that looks something like this.
By:
Jonathan DeVore
February 24th, 2024
Companies use a variety of methods to train their employees. Traditionally training methods typically involve long lectures, PowerPoint presentations, and quizzes.
By:
Jonathan DeVore
February 22nd, 2024
How are operations at your company? Does everything go perfectly? Do employees make mistakes? Or do things feel chaotic?
By:
Jonathan DeVore
February 12th, 2024
Artificial intelligence or AI is quickly making its way into every software platform. And knowledge management software is no exception.
By:
Jonathan DeVore
February 7th, 2024
Have you ever been at a loss for words? Or have you ever witnessed a call center agent get tongue-tied on a call because they don’t know what to say next?
By:
Jonathan DeVore
January 30th, 2024
Small habitual changes can make a huge impact on your workflow.