Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
December 8th, 2022

Managing knowledge in a call center is challenging.

Blog Feature

By: Jonathan DeVore
November 29th, 2022

As a coach who helps companies build their training curriculums and knowledge base content, I often hear: “We want to make training videos for everything!”

Blog Feature

By: Jonathan DeVore
November 29th, 2022

Are your training and employee support resources putting your end-users first?

Blog Feature

By: Jonathan DeVore
November 20th, 2022

Onions have layers, ogres have layers and, of course, parfaits have layers. (You’re welcome, donkey.)

Blog Feature

By: Jonathan DeVore
November 11th, 2022

“Will ScreenSteps work for my company? I have complicated policies, processes, and procedures.”

Blog Feature

By: Jonathan DeVore
November 4th, 2022

Do you use call shadowing as part of your call center training program?

Blog Feature

By: Jonathan DeVore
October 30th, 2022

When people think of creating employee training videos, immediately they envision a top-of-the-line video. 

Blog Feature

By: Jonathan DeVore
October 28th, 2022

When I work with companies to develop their training strategies, I often hear: “We want to use video for everything.”

Blog Feature

By: Jonathan DeVore
October 25th, 2022

What grade would you give your knowledge base?

Blog Feature

By: Jonathan DeVore
October 16th, 2022

People learn things from videos all the time.