Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
June 10th, 2021

1. List the types of questions your call center receives Before you can start writing a call flow script, you need to know what questions need to be answered. These are the questions that callers are asking the agents.  

Blog Feature

By: Jonathan DeVore
June 6th, 2021

Higher-level managers look at budget money like a seed. If they plant money in a system or an initiative, they want to see it produce fruit.

Blog Feature

By: Jonathan DeVore
May 28th, 2021

What other types of applications could I use ScreenSteps with? ScreenSteps primarily helps in three situations in a company: 

Blog Feature

By: Jonathan DeVore
May 23rd, 2021

Your company has been using SharePoint for a while now. While it has helped your company in some ways, there are some capabilities that you wish you had to manage your knowledge base. So you’re considering other options.

Blog Feature

By: Jonathan DeVore
May 20th, 2021

The nCino launch went great. Using ScreenSteps, you were able to train your team swiftly and the employees grasped the concepts quickly. 

Blog Feature

By: Jonathan DeVore
May 16th, 2021

Your company has decided to use ScreenSteps for its knowledge base, which means your team of content authors will need to learn new software. 

Blog Feature

By: Jonathan DeVore
May 12th, 2021

You've been using Microsoft SharePoint for your company's knowledge management system.

Blog Feature

By: Jonathan DeVore
May 6th, 2021

Your company has decided to outsource some of your call center operations to a BPO (Business Process Outsourcing). Good for you!

Blog Feature

By: Jonathan DeVore
May 3rd, 2021

You recently finished training a new hire class. As the good trainer that you are, you decide to check in on the new employees. To prepare, you pull up your ScreenSteps analytics. 

Blog Feature

By: Jonathan DeVore
May 1st, 2021

Do you ever look at one of your work assignments and think, “How in the world am I going to accomplish this?”