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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
June 30th, 2022

When you think of call center training, what do you envision?

Blog Feature

By: Jonathan DeVore
June 28th, 2022

Building a company knowledge base takes a lot of work. 

Blog Feature

By: Jonathan DeVore
June 25th, 2022

Let’s face it — all of your employees are at a different level when it comes to knowing your company and performance at their jobs.

Blog Feature

By: Jonathan DeVore
June 22nd, 2022

Having a knowledge base is a huge step to centralizing your company’s information. However, without a person appointed to manage your knowledge base, your knowledge base could quickly become obsolete.

Blog Feature

By: Jonathan DeVore
June 18th, 2022

When you initially plant a garden, it takes a lot of work. You have to till the ground, start with nourishing soil, and plant the seeds. But, if that’s all you do for your garden, it’s never going to grow.

Blog Feature

By: Jonathan DeVore
June 11th, 2022

When companies have a knowledge base, sometimes they think that their knowledge management journey is done. They can wash their hands of it. The knowledge base exists, there are knowledge base articles in it, and that is all that matters.

Blog Feature

By: Jonathan DeVore
June 3rd, 2022

Is bigger always better? The social game “Bigger or Better” would suggest no. In “Bigger or Better” people start with a small, simple product, like a paper clip. They then try to exchange the item for a product that is either larger or has a higher value.

Blog Feature

By: Jonathan DeVore
May 29th, 2022

Working as a call center agent is an intimidating job. Call center reps have a lot to do on a single call. They have to talk to the caller, reference policies and procedures, as well as take notes all at the same time.

Blog Feature

By: Jonathan DeVore
May 27th, 2022

The great American painter, Bob Ross, always had a great attitude toward painting mistakes. He was known for calling mistakes “happy accidents.”

Blog Feature

By: Jonathan DeVore
May 25th, 2022

When trainers put together a training curriculum for onboarding new hires or cross-training/upskilling employees, it's not always clear what the best way is to teach the new information.