Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
October 16th, 2021

What is impacting employee performance? Do you know why your employees aren’t performing well? Consider:

Blog Feature

By: Jonathan DeVore
October 13th, 2021

One common mistake when writing procedures for an ISO audit As I said before, I used to work as a CPA at a Big 4 accounting firm. My job was to audit IT security policies and procedures and make sure they were compliant with NIST.

Blog Feature

By: Jonathan DeVore
October 9th, 2021

When your call center is scaling, it’s an exciting time for your company. Unfortunately, it puts a new challenge on your plate — how are you going to hire an influx of employees for your growing call center?

Blog Feature

By: Jonathan DeVore
October 7th, 2021

ScreenSteps implementation timeline From start to launch, it will take about 5 weeks to 6 months to implement ScreenSteps in your company. 

Blog Feature

By: Jonathan DeVore
October 2nd, 2021

Onboarding new call center agents takes patience, time, and money. As much as you wish you could teach a few lessons and the new agents would be ready to take any call, that’s not how training is going to happen. It happens in increments.

Blog Feature

By: Jonathan DeVore
September 30th, 2021

Every company has a list of dos and don’ts, cans and cannots, yeses and nos. These rules and regulations are essential for informing everyone about what is and isn’t allowed in a company.

Blog Feature

By: Jonathan DeVore
September 24th, 2021

Step 1: Determine KPIs for compliance Call center managers and directors are constantly looking at metrics and KPIs related to performance. But, if you haven’t already, you should also establish KPIs related to compliance.

Blog Feature

By: Jonathan DeVore
September 21st, 2021

When your team begins looking at ScreenSteps and comparing it to SharePoint, you’re bound to hear, “How is ScreenSteps different from SharePoint? Can’t you basically do the same things in SharePoint that you can do with ScreenSteps?”

Blog Feature

By: Jonathan DeVore
September 18th, 2021

When I work with clients to document procedures, something funny happens. 

Blog Feature

By: Jonathan DeVore
September 16th, 2021

Across your company, you have several departments. Each of those departments has content they need to store in your knowledge base. (After all, that’s the reason for a knowledge base.)