Your company has decided on new cloud software and now you need to prepare the training materials to teach employees how to use the system. Lucky!
Cue the applause — you’ve made it through the initial launch of nCino using ScreenSteps.
Picture this: You finally clear some time in your schedule and you’re excited to make some progress on launching the ScreenSteps website. You know that it will be a game-changer for your department when they can find procedures with a simple search.
Sometimes, your end-users just need a simple policy. Other times, a checklist would be helpful. And still, other times they need a more thorough procedure that includes decision trees.
How long does it take for agents to be able to handle calls without making mistakes?
As a consultant that helps call centers find solutions to their problems, you know that not every solution out there is right for your clients.
As a consultant, you have all the right answers. At least, that’s what your clients believe when they come to you to solve their problems.
