Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
Lecture-based training is the least effective training strategy. You’ve probably experienced this first-hand. You attend a 2-hour training and the next day, when somebody asks you what it was about, you can vaguely remember a couple of key points.
You’re on your way to implementing a ScreenSteps knowledge base using the Find & Follow Training Framework. Congratulations!
Writing line-by-line directions in a basic text document isn't the only way to document your standard operating procedures.
Are your digital guides text-heavy? Do you write long paragraphs for your process documentation?
Nobody likes change. And making changes to your company … well, let’s just say you wish you didn’t have to.
Do your new hires feel overwhelmed during training?
You’ve got a busy work schedule. Days are filled with meetings, paperwork, and being interrupted by employees with questions.
Do you find it difficult to document instructions clearly?
Do you spend a lot of time training?
Can your end-users follow your guides without getting stuck?