Jonathan DeVore

By: Jonathan DeVore on May 21st, 2024

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How Find & Follow Helps You Train Gen Z Employees

There are many debates about the best way to train the newest generation of workers.

The best way to train the next generation is by playing to their strengths. That means building a training program that teaches your Gen Z employees in a way that they are accustomed to learning. 

The Find & Follow Framework does just that. Find & Follow — developed as part of the ScreenSteps knowledge ops solution — leverages Gen Z's learning habits to teach them to be more independent and confident employees.

How does Find & Follow do that?

Watch this 2-minute video for insight into Gen Z's learning habits and how Find & Follow fits in with those habits.

The Gen Z learning habits

Gen Z grew up in a world with the internet. Even millennials didn't have the internet for the entirety of their youth. 

Because they grew up with the internet, they've always had answers at their fingertips. If they had a question, Google had the answer. 

According to a YPulse report, 46% of 18- to 24-year-olds turn to Google first for answers. TikTok is the second-most place they turn with 21% of 18- to 24-year-olds starting their search on TikTok. And 5% of the same age group start their search on YouTube.

Any way you look at it, these Gen Z workers are accustomed to using a search engine to find the answers they are looking for.

How Find & Follow fits Gen Z's learning style

The Find & Follow Framework is primed to help you train Gen Z

Find & Follow provides your company with:

  1. A knowledge ops platform (your internal Google with an easy-to-use search engine)
  2. A framework (Find & Follow Framework) for relying on that system

Instead of training Gen Z employees to memorize mounds of information like traditional training methods do, Find & Follow teaches employees how to search your knowledge ops platform for the right guide.

These guides then provide actionable knowledge in the form of how-to articles, workflows, decision trees, checklists, etc. to help employees handle procedures on their own.

Build more confident and independent Gen Z employees

When you build a training program around Gen Z's learning style, you help your Gen Z employees become more independent and confident employees.

As a result, supervisors and managers can spend more time coaching and building relations that create a better work environment for everyone. 

The ScreenSteps knowledge ops solution — which includes our knowledge ops platform and the Find & Follow Framework — helps you train Gen Z faster (as well as employees from other generations) and more efficiently. 

Learn more about Find & Follow and how you can create a Find & Follow Training program for your business with this free 30-minute course.

The course goes over the different phases of Find & Follow so you can get a feel for whether this would be the best fit for your business.

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About Jonathan DeVore

Customer Success