--- title: What is a Knowledge Ops Solution? description: A knowledge ops solution is a combination of technology and behaviors that help your business transfer knowledge more efficiently. Learn how a knowledge ops solution can help improve your employee training and knowledge management at your business. image: https://blog.screensteps.com/hubfs/Knowledge%20transfer%20+%20Knowledge%20Ops%20Solution.jpg --- - Categories ** - Follow Us ** - [**](https://www.facebook.com/ScreenSteps/) - [**](https://twitter.com/screensteps?lang=en) - [**](https://www.linkedin.com/company/screensteps) > ARTICLE SUMMARY: > > - Companies commonly use a variety of tools for training, knowledge management, and change management — but they lack a strategy or framework for tying these tools together. > - A knowledge ops solution is a combination of technology (ScreenSteps) and a framework (Find & Follow Framework) that helps businesses transfer knowledge more efficiently. > - A knowledge ops solution improves employee training, onboarding, performance, and change management, instead of just documenting SOPs. Knowledge is the core of your business. Your employees need to follow your company [policies, processes, and procedures](https://blog.screensteps.com/policies-processes-procedures-differences) in order for business operations to function properly. And, yet, **knowledge operations are often chaotic in companies**. That’s not necessarily from a lack of effort. Most likely, you’ve tried a variety of different [knowledge management](https://blog.screensteps.com/call-center-knowledge-management-software) and training software options. And you’ve made adjustments to your training program to try to better [transfer knowledge to your employees](https://blog.screensteps.com/what-knowledge-transfer). But somehow, the process of transferring knowledge to employees isn’t moving smoothly. When we created ScreenSteps — a knowledge ops solution — we recognized that **most businesses (both big and small) struggle with knowledge transfer**. They attempt a variety of fixes, like focusing on training or creating documentation, but nothing moves the needle like they need it to. That’s why we created a knowledge ops solution. What exactly is a knowledge ops solution? In this blog post, I’ll explain what a knowledge ops solution is. **Introduction to a Knowledge Ops Solution** - [What's missing from other knowledge transfer practices?](https://blog.screensteps.com/what-is-a-knowledge-ops-solution#what-missing) - [Knowledge ops solution definition](https://blog.screensteps.com/what-is-a-knowledge-ops-solution#knowledge-ops-solution) - [Benefits](https://blog.screensteps.com/what-is-a-knowledge-ops-solution#benefits) - [Challenges](https://blog.screensteps.com/what-is-a-knowledge-ops-solution#challenges) - [Industries a knowledge ops solution supports](https://blog.screensteps.com/what-is-a-knowledge-ops-solution#industries) - [Use cases](https://blog.screensteps.com/what-is-a-knowledge-ops-solution#use-cases) [«  View All Posts](https://www.screensteps.com/learning-center) ![What is a Knowledge Ops Solution?](https://blog.screensteps.com/hubfs/Knowledge%20transfer%20+%20Knowledge%20Ops%20Solution.jpg) ![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ![Greg DeVore](https://blog.screensteps.com/hubfs/2025/Employee%20Headshots/Greg-DeVore-ScreenSteps.png "Greg DeVore") By: [Greg DeVore](https://blog.screensteps.com/author/greg-devore) on December 23rd, 2023 ** Print/Save as PDF # What is a Knowledge Ops Solution? - Share: - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.screensteps.com/what-is-a-knowledge-ops-solution) - [**](https://twitter.com/intent/tweet?text=What+is+a+Knowledge+Ops+Solution%3F&url=https://blog.screensteps.com/what-is-a-knowledge-ops-solution&via=) - [**](https://www.linkedin.com/shareArticle?url=https://blog.screensteps.com/what-is-a-knowledge-ops-solution&title=What+is+a+Knowledge+Ops+Solution%3F&summary=A+knowledge+ops+solution+is+a+combination+of+technology+and+behaviors+that+help+your+business+transfer+knowledge+more+efficiently.+Learn+how+a+knowledge+ops+solution+can+help+improve+your+employee+training+and+knowledge+management+at+your+business.) - [**](mailto:?body=https://blog.screensteps.com/what-is-a-knowledge-ops-solution) ## What’s missing?: The downfall of common knowledge transfer practices Above, I explained the state of [knowledge transfer](https://blog.screensteps.com/what-knowledge-transfer). Things feel chaotic and employees are confused. Some common challenges companies face are: - Employees frequently make mistakes - Employees are dependent on supervisors - Everyone is stressed and overwhelmed - Training takes a long time - Employees take 6–18 months to reach proficiency No one wants to work in these situations. Currently, people transfer knowledge with a combination of the following systems: - **For training: **[Learning management system (LMS)](https://blog.screensteps.com/knowledge-base-vs-learning-management-system), PowerPoint, or lectures - **For reference materials (knowledge management): **SharePoint, [shadowing](https://blog.screensteps.com/call-center-training-shadowing-nesting), Teams/Slack, or a [knowledge base](https://www.screensteps.com/knowledge-base-software-guide) - **For change management: **Lunch and Learns, webinars, Teams/Slack messages, or emails What is missing? **Most organizations don’t have a method or framework that helps them know how to best use all of these tools together. ** That’s why we invented a knowledge ops solution. ## What is a knowledge ops solution? A knowledge ops solution is more than just technology. It is a combination of software and a framework. Together they help companies transfer knowledge faster and more efficiently. How do the software and framework work together? Here’s the role of each leg of a knowledge ops solution. ### The software: ScreenSteps The software half of a knowledge ops solution is called ScreenSteps. It is a [knowledge ops platform](https://blog.screensteps.com/what-knowledge-ops-platform), which has all the [same features of a knowledge base](https://blog.screensteps.com/knowledge-base-vs-knowledge-ops-platform-similarities-differences) as well as additional features. These features help your employee use and rely on guided knowledge instead of working from memory or just referencing a knowledge base article occasionally. **It is technology built to support a specific way of onboarding new hires, making existing employees more independent, and helping everyone adapt to change with less stress.** The software includes tools that help your business: - Plan what content you need to create - Rapidly create courses and digital guides that adjust to the experience level of the employee - Deliver articles, checklists, and decision trees where they work - Notify employees of changes - Maintain accountability by providing analytics around all these activities You can [learn more about specific tools on our features page](https://www.screensteps.com/features) or by [watching our demo videos ](https://www.screensteps.com/access-demo-videos)that show how the tools work. ### The framework: Find & Follow Framework For the framework half of your knowledge ops solution, you have the [Find & Follow Framework](https://www.screensteps.com/find-follow-framework). It is a cultural shift that changes behaviors in your organization. I won’t get into the details of the framework in this article, but [Find & Follow has Four Systems](https://blog.screensteps.com/how-four-systems-find-follow-escape-tribal-knowledge) that help you know: - How to design digital guides - How to build effective onboarding programs - How to support employees post-training - How to communicate changes to your employees The combination of this software and this framework creates a knowledge ops solution. [![New call-to-action](https://no-cache.hubspot.com/cta/default/120141/5880ee26-b5f0-4ec1-ac4d-14d640b3e99c.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/5880ee26-b5f0-4ec1-ac4d-14d640b3e99c) ## Benefits of a knowledge ops solution When you incorporate this technology *and *this change in culture, you see the following benefits. A knowledge ops solution: - Reduces the number of questions employees ask supervisors - Decreases new hire onboarding time - Increases employee independence - Reduces task times - Improves employee performance scores - Increases consistency across the business - Makes it easier to scale your team - Improves business adaptability and agility (i.e. change management) Learn more about how a knowledge ops solution helps [solve your knowledge transfer problems here](https://blog.screensteps.com/knowledge-transfer-problems-knowledge-ops-solves). ## Challenges you face with a knowledge ops solution A knowledge ops solution produces real results for companies, but it involves more than just purchasing some technology. It involves changing the culture around how your company relies on guided knowledge — and that can be challenging. You will probably face resistance as you move away from old ways of working. The good news is that the [Find & Follow Framework](https://www.screensteps.com/find-follow-resource-center) will guide you through the process of helping your team become accustomed to a new and less stressful way of working. ## Industries that could benefit from a knowledge ops solution ![Call center agent takes a call using her knowledge base software.](https://blog.screensteps.com/hs-fs/hubfs/Contact%20center%20agent.jpg?width=1280&height=720&name=Contact%20center%20agent.jpg) Many different industries use the ScreenSteps knowledge ops solution. Some of the top industries that use a knowledge ops solution include: - Banks and credit unions - Contact centers - Healthcare - Help desks - Back-office operations - Education A knowledge ops solution is especially effective in industries that deal with a lot of complexity or change. If you aren’t sure whether a knowledge ops solution will work in your company, [schedule a discovery call with one of our ScreenSteps experts](https://www.screensteps.com/find-follow-framework/discovery-call). Our experts will help you discern whether a knowledge ops solution is a wise investment for your company. *(They really will say no if it won’t work!)* ## Use cases: How do you use a knowledge ops solution? A knowledge ops solution supports all [knowledge management-related ](https://blog.screensteps.com/what-knowledge-management)projects. Some of the specific situations where a knowledge ops solution helps improve knowledge transfer include: - Employee onboarding - Employee independence - [Knowledge management](https://blog.screensteps.com/what-knowledge-management) - [Change management](https://blog.screensteps.com/what-change-management) (transformational and adaptive change) - Employee training ([continuous learning](https://blog.screensteps.com/continuous-learning-workplace)) - Employee support - Process optimization > **Want to see how a knowledge ops solution can improve your business?** [Check out these ScreenSteps customer stories here](https://www.screensteps.com/case-studies). Each case study shares the challenges the business faced, what they changed, and what the results were after implementing ScreenSteps. ## Reduce chaos and transfer knowledge more efficiently with a knowledge ops solution Technology alone won’t solve your knowledge transfer problems. It takes a combination of the right technology and the right framework to make real change in your business. That’s what a knowledge ops solution provides. **We invented the ScreenSteps knowledge ops solution to get to the root of your training problems — knowledge transfer. ** With a ScreenSteps knowledge ops solution, our customers have: - Trained new hires 87% faster - Saved $2.3 million with clearer documentation - Saved 85% of their training budget **Ready to reduce chaos and decrease stress in your business?** [Schedule a discovery call with our ScreenSteps experts](https://www.screensteps.com/find-follow-framework/discovery-call). They can help you determine if ScreenSteps is the right fit for your company as well as provide a demo on the ScreenSteps software. [![Find & Follow Discovery Call](https://no-cache.hubspot.com/cta/default/120141/2aa97edd-4195-4c8b-bf1f-33addf4e4330.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/2aa97edd-4195-4c8b-bf1f-33addf4e4330) ### About Greg DeVore CEO of ScreenSteps - **Connect with Greg DeVore** - [**](http://www.linkedin.com/in/gregdevore) - [**](http://twitter.com/gdevore) - [**](mailto:greg@screensteps.com) - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.screensteps.com/what-is-a-knowledge-ops-solution) - [**](https://twitter.com/intent/tweet?text=What+is+a+Knowledge+Ops+Solution%3F&url=https://blog.screensteps.com/what-is-a-knowledge-ops-solution&via=) - [**](https://www.linkedin.com/shareArticle?url=https://blog.screensteps.com/what-is-a-knowledge-ops-solution&title=What+is+a+Knowledge+Ops+Solution%3F&summary=A+knowledge+ops+solution+is+a+combination+of+technology+and+behaviors+that+help+your+business+transfer+knowledge+more+efficiently.+Learn+how+a+knowledge+ops+solution+can+help+improve+your+employee+training+and+knowledge+management+at+your+business.) - [**](mailto:?body=https://blog.screensteps.com/what-is-a-knowledge-ops-solution)