Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Greg DeVore

CEO of ScreenSteps

Blog Feature

By: Greg DeVore
May 17th, 2024

Is your onboarding routine coming up short? Is your knowledge base standing stagnant?

Blog Feature

By: Greg DeVore
May 12th, 2024

Maybe you just got hired at your call center and have been tasked with creating call flows. Or maybe you have been working at the call center for a while now and have finally decided it is time to buckle down and write call center call flows or call guides to support your agents. Either way, the task can seem daunting. There is so much information to gather and so many questions: What do you really need to include in a call flow? What tools should you use to create the call flows? What are best practices for writing the call flows?

Blog Feature

By: Greg DeVore
May 11th, 2024

Tribal knowledge sneaks into almost every business — and its impact is huge and unwelcome.

Blog Feature

By: Greg DeVore
May 3rd, 2024

Do traditional training methods work for your Gen Z employees?

Blog Feature

By: Greg DeVore
April 26th, 2024

Does employee training make you want to pull your hair out?

Blog Feature

By: Greg DeVore
April 17th, 2024

How long does your new hire training take?

Blog Feature

By: Greg DeVore
March 26th, 2024

How do you navigate the world of knowledge transfer?

Blog Feature

By: Greg DeVore
February 13th, 2024

ScreenSteps CEO Greg DeVore joins Ryan Sherrer on "Small Business Chronicles" to discuss a new approach to employee training.

Blog Feature

By: Greg DeVore
December 23rd, 2023

What’s missing?: The downfall of common knowledge transfer practices Above, I explained the state of knowledge transfer. Things feel chaotic and employees are confused. Some common challenges companies face are: