When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.
When call centers go through turnover, expansion, or bring on a BPO, they maintain metrics by burning out their supervisors.
Confusing documents, ineffective training, and a to-write list that is difficult to complete — these are all challenges that keep someone in charge of knowledge management up at night.
As a user, nothing is more frustrating than reading instructions that are out of date. One of the cruelest things any organization can inflict on its users is having help files that describe buttons, icons, and features that simply don't exist anymore.
You’ve been using SharePoint for some time now, but now you are considering switching to ScreenSteps. But you are hesitating because you have put a lot of effort into creating your SharePoint account and you’ve seen some success with its tools.
You’ve been looking for training software to help teach your employees the skills they need to do their day-to-day job.
You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems. Mainly, you’re not sure what types of articles you need to write to help your employees do their jobs.
You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems.
You've come across ScreenSteps and it looks interesting. But you already have a knowledge management system (KMS). Do you really need to purchase and start using another tool?
After exploring ScreenSteps as a documentation and training solution, you are ready to add this knowledge base software to your company.