Adapting to changes big and small can be challenging for organizations.
How would your business change if you could train new hires in half the time?
How long does it take to implement ScreenSteps? And what type of work will I need to put in?
Is your onboarding routine coming up short? Is your knowledge base standing stagnant?
Maybe you just got hired at your call center and have been tasked with creating call flows. Or maybe you have been working at the call center for a while now and have finally decided it is time to buckle down and write call center call flows or call guides to support your agents. Either way, the task can seem daunting. There is so much information to gather and so many questions: What do you really need to include in a call flow? What tools should you use to create the call flows? What are best practices for writing the call flows?
Tribal knowledge sneaks into almost every business — and its impact is huge and unwelcome.
Do traditional training methods work for your Gen Z employees?
Does employee training make you want to pull your hair out?
How long does your new hire training take?
How do you navigate the world of knowledge transfer?
