Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
By:
Greg DeVore
September 26th, 2023
You know tribal knowledge is impacting your business. You’ve probably seen frontline workers struggle to remember what they’ve learned in training and supervisors working hard to support those workers.
By:
Greg DeVore
August 27th, 2023
You're considering running a Find & Follow Workshop. But, to be honest, you’re not sure why you need it.
By:
Greg DeVore
August 24th, 2023
Many companies come to us saying "We need better documentation," or "We need better search for our documentation."
By:
Greg DeVore
August 12th, 2023
Before you launch a new knowledge base, you need a plan. And yet, often companies just jump into creating content.
By:
Greg DeVore
July 24th, 2023
Tribal knowledge has a significant impact on your business’s efficiency and productivity. Tasks take longer, knowledge is easily lost, service is inconsistent, and employees are stressed and lack confidence.
By:
Greg DeVore
July 8th, 2023
Your company is implementing a knowledge base or knowledge ops platform. You want to launch the new software on time, so you’ve decided you need a plan.
By:
Greg DeVore
June 30th, 2023
Launching a new knowledge base or other knowledge management tool takes a lot of work.
By:
Greg DeVore
May 24th, 2023
In today's fast-paced business environment, organizations are constantly seeking innovative ways to streamline processes, optimize performance, and enhance their team’s capabilities.