Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Greg DeVore

CEO of ScreenSteps

Blog Feature

By: Greg DeVore
January 22nd, 2023

Who manages your company knowledge?

Blog Feature

By: Greg DeVore
January 20th, 2023

Knowledge is the core of any business operation.

Blog Feature

By: Greg DeVore
January 14th, 2023

Are you in a training death spiral?

Blog Feature

By: Greg DeVore
January 10th, 2023

When it comes to the person in charge of managing your company's knowledge, I prefer the role of Knowledge Operations Manager to that of Technical Writer.

Blog Feature

By: Greg DeVore
December 14th, 2022

You’ve decided to invest in a ScreenSteps knowledge base for your company.

Blog Feature

By: Greg DeVore
December 13th, 2022

Do you find yourself in this situation?

Blog Feature

By: Greg DeVore
December 2nd, 2022

Many companies come to us saying "We need better documentation," or "We need better search for our documentation."

Blog Feature

By: Greg DeVore
October 14th, 2022

After being assigned to consolidate your knowledge and/or improve employee training in your company, you’ve found ScreenSteps.

Blog Feature

By: Greg DeVore
July 31st, 2022

When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.

Blog Feature

By: Greg DeVore
July 23rd, 2022

When call centers go through turnover, expansion, or bring on a BPO, they maintain metrics by burning out their supervisors.