Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Greg DeVore

CEO of ScreenSteps

Blog Feature

By: Greg DeVore
July 31st, 2022

When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.

Blog Feature

By: Greg DeVore
July 23rd, 2022

When call centers go through turnover, expansion, or bring on a BPO, they maintain metrics by burning out their supervisors.

Blog Feature

By: Greg DeVore
May 22nd, 2022

Confusing documents, ineffective training, and a to-write list that is difficult to complete — these are all challenges that keep someone in charge of knowledge management up at night.

Blog Feature

By: Greg DeVore
April 3rd, 2022

As a user, nothing is more frustrating than reading instructions that are out of date. One of the cruelest things any organization can inflict on its users is having help files that describe buttons, icons, and features that simply don't exist anymore.

Blog Feature

By: Greg DeVore
September 5th, 2021

You’ve been using SharePoint for some time now, but now you are considering switching to ScreenSteps. But you are hesitating because you have put a lot of effort into creating your SharePoint account and you’ve seen some success with its tools.

Blog Feature

By: Greg DeVore
August 15th, 2021

You’ve been looking for training software to help teach your employees the skills they need to do their day-to-day job.

Blog Feature

By: Greg DeVore
July 4th, 2021

You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems. Mainly, you’re not sure what types of articles you need to write to help your employees do their jobs.

Blog Feature

By: Greg DeVore
June 22nd, 2021

You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems.

Blog Feature

By: Greg DeVore
May 21st, 2021

You've come across ScreenSteps and it looks interesting. But you already have a knowledge management system (KMS). Do you really need to purchase and start using another tool?

Blog Feature

By: Greg DeVore
May 14th, 2021

After exploring ScreenSteps as a documentation and training solution, you are ready to add this knowledge base software to your company.