Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Greg DeVore

CEO of ScreenSteps

Blog Feature

By: Greg DeVore
December 23rd, 2023

What’s missing?: The downfall of common knowledge transfer practices Above, I explained the state of knowledge transfer. Things feel chaotic and employees are confused. Some common challenges companies face are:

Blog Feature

By: Greg DeVore
November 28th, 2023

Like many companies, you might be trapped in an endless cycle of relying on tribal knowledge. And, let’s face it, it’s not working.

Blog Feature

By: Greg DeVore
November 24th, 2023

You need a place to store and manage your company knowledge.

Blog Feature

Tribal Knowledge

By: Greg DeVore
September 26th, 2023

You know tribal knowledge is impacting your business. You’ve probably seen frontline workers struggle to remember what they’ve learned in training and supervisors working hard to support those workers.

Blog Feature

Find & Follow

By: Greg DeVore
August 27th, 2023

You're considering running a Find & Follow Workshop. But, to be honest, you’re not sure why you need it.

Blog Feature

Knowledge Ops

By: Greg DeVore
August 24th, 2023

Many companies come to us saying "We need better documentation," or "We need better search for our documentation."

Blog Feature

By: Greg DeVore
August 12th, 2023

Before you launch a new knowledge base, you need a plan. And yet, often companies just jump into creating content.

Blog Feature

Tribal Knowledge

By: Greg DeVore
July 24th, 2023

Tribal knowledge has a significant impact on your business’s efficiency and productivity. Tasks take longer, knowledge is easily lost, service is inconsistent, and employees are stressed and lack confidence.

Blog Feature

By: Greg DeVore
July 16th, 2023

You’re launching a new knowledge hub in your business.