ScreenSteps CEO Greg DeVore joins Ryan Sherrer on "Small Business Chronicles" to discuss a new approach to employee training.
What’s missing?: The downfall of common knowledge transfer practices Above, I explained the state of knowledge transfer. Things feel chaotic and employees are confused. Some common challenges companies face are:
Like many companies, you might be trapped in an endless cycle of relying on tribal knowledge. And, let’s face it, it’s not working.
You need a place to store and manage your company knowledge.
You know tribal knowledge is impacting your business. You’ve probably seen frontline workers struggle to remember what they’ve learned in training and supervisors working hard to support those workers.
You're considering running a Find & Follow Workshop. But, to be honest, you’re not sure why you need it.
Many companies come to us saying "We need better documentation," or "We need better search for our documentation."
Before you launch a new knowledge base, you need a plan. And yet, often companies just jump into creating content.
Tribal knowledge has a significant impact on your business’s efficiency and productivity. Tasks take longer, knowledge is easily lost, service is inconsistent, and employees are stressed and lack confidence.
