How do you navigate the world of knowledge transfer?
ScreenSteps CEO Greg DeVore discussed the evolving world of knowledge transfer and knowledge management with Steve Pappas on the Science of CX podcast.
In this podcast, Greg and Steve explore:
- The shift to knowledge transfer with the Find & Follow Framework
- AI's role in knowledge management
- The behavior and culture of knowledge ops in your business, including an introduction to the Knowledge Ops Maturity Model
Listen to the 32-minute podcast on one of these channels:
Preview clip: What's on this episode?
Want a preview of the podcast? Listen to this 44-second clip from the Science in CX episode.
In this clip, Greg explains the most common mistake companies make when using AI chatbots in their business.
Additional knowledge transfer resources
Learn more about knowledge transfer, knowledge management, and employee training at screensteps.com.
Learn more about Find & Follow and get a copy of Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster at findandfollowbook.com
