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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Do You Really Need ScreenSteps, or Can You Just Use ChatGPT for Documentation?

By: Jonathan DeVore
May 7th, 2026

At ScreenSteps, we talk a lot about an approach called Find and Follow. The idea is simple: employees should be able to quickly find the right answer and easily follow the instructions so they can complete their work correctly. But that second part, follow, is where a lot of documentation falls apart.

What is a Decision Tree? And How Do You Create One? (+ Example)

By: Jonathan DeVore
April 15th, 2026

What is a decision tree? A decision tree is a structured way to guide someone through a process by asking a series of questions and mapping out the correct path based on the answers.

Why Credit Union Tellers Struggle (and What It’s Costing You)

By: John Julien
April 9th, 2026

Why do credit union tellers struggle with complex transactions? Credit union tellers struggle with complex transactions because they are expected to perform hundreds of complicated, changing procedures, all while delivering a consistent member experience in real time. In one analysis, we identified over 500 procedures a teller needs to execute at any given time.

All posts Next

Blog

Do You Really Need ScreenSteps, or Can You Just Use ChatGPT for Documentation?

What is a Decision Tree? And How Do You Create One? (+ Example)

Why Credit Union Tellers Struggle (and What It’s Costing You)

Solving The Moment of Performance: How Credit Unions Support Staff When It Matters Most

12+ SOP Examples + Free Templates to Start Writing SOPs

How to Create a Step-by-Step Procedure With Screenshots in Minutes

Decision Trees: The Missing Tool in Your Training Stack

What to Do When a Key Employee Quits: A 2‑Week Knowledge Transfer Game Plan

ScreenSteps vs. Engageware: From Managing Knowledge to Making It Actionable

ScreenSteps vs. Document360: From Managing Knowledge to Operationalizing It