Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

By: Jonathan DeVore
August 3rd, 2021

Process maps and flowcharts are great for planning. But the feedback we hear from most people who use them as procedures is that they’re not fans.

Blog Feature

By: Jonathan DeVore
August 1st, 2021

1. eLearning delivery and management (LMS) A Learning Management System (LMS) is great for teaching employees something new and helping them gain a broad understanding of a topic. It can also be used to teach employees more in-depth concepts about something they already know a little about.

Blog Feature

By: Rebecca Lane
July 30th, 2021

Where do you turn to when you have a question in life? For most, the answer is probably Google.

Blog Feature

By: Jonathan DeVore
July 29th, 2021

When people begin using ScreenSteps, the focus is often on the knowledge base and the search capabilities and some of the cool features like checklists, foldable sections, and decision trees.

Blog Feature

By: Jonathan DeVore
July 28th, 2021

1. Make a clear call flow for taking the call Design a clear patient scheduling workflow that your reps can easily follow while they are on a call.

Blog Feature

By: Rebecca Lane
July 25th, 2021

Quick question for you: What is the right way to load a dishwasher?

Blog Feature

By: Jonathan DeVore
July 23rd, 2021

What is the “Change” Moment of Need? The Change Moment of Need is one of 5 Moments of Need. The 5 Moments of Need is a methodology created by Bob Mosher and Conrad Gottfredson to help Learning & Development teams identify the learning opportunities for employees.

Blog Feature

By: Jonathan DeVore
July 22nd, 2021

If you’ve ever written procedures, created job aids, or prepared training materials, you’ve needed to take a screenshot to show somebody where to click in a system. But not all screenshots are created equal.

Blog Feature

By: Jonathan DeVore
July 21st, 2021

1. Determine who (or what) will be the initial contact for callers Your intake script will vary depending on what kind of phone system you have in place.

Blog Feature

By: Jonathan DeVore
July 20th, 2021

Writing clear processes and procedures is challenging. You want your employees to be able to look at an article for the first time and be able to follow the steps.