Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

By: Jonathan DeVore
December 8th, 2022

Managing knowledge in a call center is challenging.

Blog Feature

By: Greg DeVore
December 2nd, 2022

Many companies come to us saying "We need better documentation," or "We need better search for our documentation."

Blog Feature

By: Jonathan DeVore
November 29th, 2022

As a coach who helps companies build their training curriculums and knowledge base content, I often hear: “We want to make training videos for everything!”

Blog Feature

By: Jonathan DeVore
November 29th, 2022

Are your training and employee support resources putting your end-users first?

Blog Feature

By: Jonathan DeVore
November 20th, 2022

Onions have layers, ogres have layers and, of course, parfaits have layers. (You’re welcome, donkey.)

Blog Feature

By: Rebecca Lane
November 19th, 2022

Raise your hand if you’ve ever tapped through a self-paced training course without really paying attention.

Blog Feature

By: Rebecca Lane
November 13th, 2022

Employee training is a hot topic in the corporate industry. What is the best way to train? What tools do you need to onboard your employees?

Blog Feature

By: Jonathan DeVore
November 11th, 2022

“Will ScreenSteps work for my company? I have complicated policies, processes, and procedures.”

Blog Feature

By: Rebecca Lane
November 6th, 2022

What is a knowledge management tool?

Blog Feature

By: Jonathan DeVore
November 4th, 2022

Do you use call shadowing as part of your call center training program?