Blog

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

By: Rebecca Lane
March 16th, 2024

Starting your standard operating procedures (SOPs) from scratch is a daunting task.

Blog Feature

By: Rebecca Lane
March 14th, 2024

Researching call center software is challenging. That’s because there are so many options for call center software and each software covers a different aspect of the operations.

Blog Feature

By: Jonathan DeVore
March 12th, 2024

Transferring knowledge from your experts to your employees is challenging. It takes different resources to support training and on-the-job employee support.

Blog Feature

By: Jonathan DeVore
March 10th, 2024

Why is it so difficult to keep new hires around? Are entry-level employees quitting in the first weeks or months of working at your credit union?

Blog Feature

By: Jonathan DeVore
March 2nd, 2024

When most people think about a standard operating procedure, they think about a very formal document that looks something like this.

Blog Feature

By: Jonathan DeVore
February 29th, 2024

Is knowledge management causing your company a headache?

Blog Feature

By: Rick Saboia
February 25th, 2024

Does your credit union provide consistent service to your members? Do your members receive the same answers no matter which branch or employee they talk to?

Blog Feature

By: Jonathan DeVore
February 24th, 2024

Companies use a variety of methods to train their employees. Traditionally training methods typically involve long lectures, PowerPoint presentations, and quizzes.

Blog Feature

By: Jonathan DeVore
February 22nd, 2024

How are operations at your company? Does everything go perfectly? Do employees make mistakes? Or do things feel chaotic?

Blog Feature

By: Rebecca Lane
February 18th, 2024

Do your call center agents ever get stuck on a call?