Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
By:
Greg DeVore
July 19th, 2024
How would your business change if you could train new hires in half the time?
By:
Greg DeVore
July 5th, 2024
How long does it take to implement ScreenSteps? And what type of work will I need to put in?
By:
Jonathan DeVore
May 21st, 2024
There are many debates about the best way to train the newest generation of workers.
By:
Greg DeVore
May 17th, 2024
Is your onboarding routine coming up short? Is your knowledge base standing stagnant?
By:
Greg DeVore
May 12th, 2024
Maybe you just got hired at your call center and have been tasked with creating call flows. Or maybe you have been working at the call center for a while now and have finally decided it is time to buckle down and write call center call flows or call guides to support your agents. Either way, the task can seem daunting. There is so much information to gather and so many questions: What do you really need to include in a call flow? What tools should you use to create the call flows? What are best practices for writing the call flows?