The ScreenSteps Blog for Onboarding, Training, and Performance (2)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

ScreenSteps vs. Whatfix: Why Operational Agility Beats In-App Walkthroughs

By: Greg DeVore
November 20th, 2025

Both Whatfix and ScreenSteps help employees follow processes and complete work accurately. But they go about it in very different ways. Whatfix focuses on in-app guidance—helping people click through tasks in a single system. ScreenSteps focuses on operational guidance—helping people follow complex business processes that often cross multiple systems.

ScreenSteps vs. Scribe: Two Tools, Two Approaches to Sharing How-To Knowledge

By: Greg DeVore
November 18th, 2025

Both ScreenSteps and Scribe help teams capture and share know-how. They just take different approaches depending on what kind of knowledge you need to share and how people will use it. This article will give you the information you need to make the right choice based on your needs.

What I Learned from Wichita FCU: Trusted Knowledge Only Works When Behavior Supports It

By: John Julien
October 29th, 2025

A few weeks ago, I had the chance to talk to Christi McGrath, Training Specialist at Wichita Federal Credit Union, to learn about their experience rolling out ScreenSteps. And it’s been on my mind ever since.

A New Era for ScreenSteps: Major Platform Upgrade

By: Greg DeVore
July 29th, 2025

At ScreenSteps, our mission has always been to help our customers do much more than just write documentation. It has been to help them transform their company cultures by transferring knowledge more efficiently. Today, I’m thrilled to announce a major upgrade to the ScreenSteps platform, something that’s been a long time in the making and marks a turning point in how organizations build and scale knowledge.

5 Best Call Center Software For Writing Call Flows and Scripts 2025

By: Rebecca Lane
May 7th, 2025

Researching call center software is challenging. That’s because there are so many options for call center software and each software covers a different aspect of the operations.

Knowledge Ops

What is a Knowledge Ops Platform?

By: Rebecca Lane
March 21st, 2025

Got knowledge transfer problems?

How to Get Knowledge Out of People's Heads Using AI

By: Rebecca Lane
March 18th, 2025

How do you capture expert knowledge?

4 Phases to Simplify a Fiserv DNA Rollout at Your Credit Union

By: Rebecca Lane
March 17th, 2025

Rolling out a core system like Fiserv DNA can feel like a tall order. Not only do you need to prepare your system for launch, but you also need to train employees to confidently use the new software without impacting the member experience, which can take months.

What Business Challenges Does Knowledge Operations Solve?

By: Rebecca Lane
March 11th, 2025

Let’s face it—your business faces challenges every day, impacting efficiency, productivity, and employee satisfaction. Organizations often turn to traditional training methods and knowledge management strategies to address these challenges.

What is Operational Knowledge?

By: Rebecca Lane
February 26th, 2025

Employees often make mistakes and rely on supervisors.

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