What is the best way to train Gen Z employees?

Maybe you just got hired at your call center and have been tasked with creating call flows. Or maybe you have been working at the call center for a while now and have finally decided it is time to buckle down and write call center call flows or call guides to support your agents. Either way, the task can seem daunting. There is so much information to gather and so many questions: What do you really need to include in a call flow? What tools should you use to create the call flows? What are best practices for writing the call flows?

Tribal knowledge sneaks into almost every business — and its impact is huge and unwelcome.

Over the next four years, the American workforce is going to see a wave of retirement.

Do traditional training methods work for your Gen Z employees?

Is your onboarding curriculum “not working”?

Does employee training make you want to pull your hair out?

How long does your new hire training take?

Have you ever tried to dump a gallon of water quickly into a funnel? It doesn’t work. It is too much water all at once. You have to take your time.

Do your employees depend on you for everything?