How well does your company manage knowledge?
As one year comes to a close, its a good opportunity to reflect on how your company has managed its knowledge this past year and make goals for how you want to improve in the upcoming year.
If you want to level up your knowledge management strategy, then consider upgrading to a Knowledge Operations Strategy.
Watch this 3-minute video to learn about Knowledge Operations, the role of a Knowledge Champion, and how KnowledgeChampions can lead your Knowledge Ops plan.
What are Knowledge Operations?
Knowledge Operations (Knowledge Ops) is a combination of technologies and habits that empower employees to work without constantly relying on supervisors or subject matter experts.
Specifically, Knowledge Ops involves a software (Knowledge Ops Platform) and a methodology (Find & Follow Framework) to help companies transfer knowledge more cohesively.
A well-executed Knowledge Ops plan allows you to:
- Eliminate roadblocks
- Streamline workflows
- Keep your team focused on handling tasks
What is the role of the Knowledge Champion?
A Knowledge Champion is the backbone of your Knowledge Ops plan. This person is focused on ensuring your Knowledge Ops plan is incorporated and fully adopted by your team.
Your Knowledge Champion doesn't need to be a supervisor or manager. A Knowledge Champion can be a subject matter expert who is attentive in capturing details and enjoys helping others.
Some of the Knowledge Champion's responsibilities include:
- Building digital guides (i.e. how-guides, decision trees, checklists, etc.)
- Maintaining guides with up-to-date and accurate information
- Optimizing digital guides to be findable, followable, and scannable
Ultimately, a Knowledge Champion is aligned with the company's Knowledge Ops Strategy in transferring knowledge in the most efficient and effective manner.
Need help creating a Knowledge Ops plan?
Ready to trade in knowledge management for a Knowledge Ops?
While knowledge management is good, it is just a stepping stone to achieving Knowledge Ops.
The ScreenSteps Knowledge Ops Platforms help you eliminate knowledge gaps by developing a complete knowledge transfer plan that supports employees through training and into their day-to-day work.
Reach out to a ScreenSteps team member to see how we can help you build a Knowledge Ops plan that empowers your team and makes 2025 the most productive year yet.
