ScreenSteps CEO Greg DeVore joins Ryan Sherrer on "Small Business Chronicles" to discuss a new approach to employee training.
Artificial intelligence (AI) is the new “it” system in town. Everyone wants a piece of the AI pie. But, does it make sense for AI to be used in knowledge management?
Artificial intelligence or AI is quickly making its way into every software platform. And knowledge management software is no exception.
Have you ever been at a loss for words? Or have you ever witnessed a call center agent get tongue-tied on a call because they don’t know what to say next?
ARTICLE SUMMARY Knowledge base software helps your company create, store, and share company policies and procedures. Be aware of the limitations that come with a FREE knowledge base: users, storage, and articles. Click here to skip to the "Best Free Knowledge Base" software list. See a list of 10 knowledge base companies that offer free trials here. Free is my favorite number. However, free isn’t always the right price for your knowledge base software.
Small habitual changes can make a huge impact on your workflow.
ARTICLE SUMMARY SharePoint is a document management system that has limited capabilities when it comes to knowledge management. Knowledge base software is an impactful replacement for SharePoint when it comes to creating, storing, and sharing your company SOPs and other resources. Consider replacing SharePoint with one of the seven suggested software options on this list. You’ve been using SharePoint to manage your company’s knowledge. And, unfortunately, the biggest result you’ve been getting isn’t accessibility, but frustration.
Have you lost your standard operating procedures (SOPs)?
