Researching call center software is challenging. That’s because there are so many options for call center software and each software covers a different aspect of the operations.

Transferring knowledge from your experts to your employees is challenging. It takes different resources to support training and on-the-job employee support.

Why is it so difficult to keep new hires around? Are entry-level employees quitting in the first weeks or months of working at your credit union?

When most people think about a standard operating procedure, they think about a very formal document that looks something like this.

Is knowledge management causing your company a headache?

Does your credit union provide consistent service to your members? Do your members receive the same answers no matter which branch or employee they talk to?

Companies use a variety of methods to train their employees. Traditionally training methods typically involve long lectures, PowerPoint presentations, and quizzes.

How are operations at your company? Does everything go perfectly? Do employees make mistakes? Or do things feel chaotic?

Do your call center agents ever get stuck on a call?

ScreenSteps CEO Greg DeVore joins Ryan Sherrer on "Small Business Chronicles" to discuss a new approach to employee training.