Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
By:
Rebecca Lane
March 23rd, 2024
Knowledge management is complicated. When you think of training new hires, it seems like a simple thing. But there are different types of knowledge you need to transfer to your employees and people receive that knowledge through different learning methods.
By:
Brittany Good
March 20th, 2024
Training new hires at your company can be stressful — especially if you are remote training. But remote training doesn't have to feel hectic or disconnected.
By:
Rebecca Lane
March 16th, 2024
Starting your standard operating procedures (SOPs) from scratch is a daunting task.
By:
Rebecca Lane
March 14th, 2024
Researching call center software is challenging. That’s because there are so many options for call center software and each software covers a different aspect of the operations.
By:
Jonathan DeVore
March 12th, 2024
Transferring knowledge from your experts to your employees is challenging. It takes different resources to support training and on-the-job employee support.
By:
Jonathan DeVore
March 10th, 2024
Why is it so difficult to keep new hires around? Are entry-level employees quitting in the first weeks or months of working at your credit union?
By:
Jonathan DeVore
March 2nd, 2024
When most people think about a standard operating procedure, they think about a very formal document that looks something like this.
By:
Rick Saboia
February 25th, 2024
Does your credit union provide consistent service to your members? Do your members receive the same answers no matter which branch or employee they talk to?
By:
Jonathan DeVore
February 24th, 2024
Companies use a variety of methods to train their employees. Traditionally training methods typically involve long lectures, PowerPoint presentations, and quizzes.