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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

3 Common Challenges With Knowledge Management (+ How to Solve Them)

By: Jonathan DeVore
February 29th, 2024

Is knowledge management causing your company a headache?

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Blog Feature

How Consistency Helps Improve the Credit Union Member Experience

By: Rick Saboia
February 25th, 2024

Does your credit union provide consistent service to your members? Do your members receive the same answers no matter which branch or employee they talk to?

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Blog Feature

What Does Scenario-based Training Look Like? (+ Examples)

By: Jonathan DeVore
February 24th, 2024

Companies use a variety of methods to train their employees. Traditionally training methods typically involve long lectures, PowerPoint presentations, and quizzes.

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Blog Feature

5 SOPs That Every Company Needs (+ Free Template)

By: Jonathan DeVore
February 22nd, 2024

How are operations at your company? Does everything go perfectly? Do employees make mistakes? Or do things feel chaotic?

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Blog Feature

5 Best Call Center Scripting Software in 2024

By: Rebecca Lane
February 18th, 2024

Do your call center agents ever get stuck on a call?

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Blog Feature

Podcast: Revolutionizing Employee Training with Greg DeVore

By: Greg DeVore
February 13th, 2024

ScreenSteps CEO Greg DeVore joins Ryan Sherrer on "Small Business Chronicles" to discuss a new approach to employee training.

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Blog Feature

7 Ways to Use AI in Your Knowledge Management Strategy

By: Rebecca Lane
February 13th, 2024

Artificial intelligence (AI) is the new “it” system in town. Everyone wants a piece of the AI pie. But, does it make sense for AI to be used in knowledge management?

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Blog Feature

How is ScreenSteps Using AI for Knowledge Management?

By: Jonathan DeVore
February 12th, 2024

Artificial intelligence or AI is quickly making its way into every software platform. And knowledge management software is no exception.

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Blog Feature

9 Call Center Script Examples (+ Template)

By: Jonathan DeVore
February 7th, 2024

Have you ever been at a loss for words? Or have you ever witnessed a call center agent get tongue-tied on a call because they don’t know what to say next?

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Blog Feature

6 Best Free Knowledge Base Software in 2024 (+ Free Trials)

By: Rebecca Lane
February 2nd, 2024

ARTICLE SUMMARY Knowledge base software helps your company create, store, and share company policies and procedures. Be aware of the limitations that come with a FREE knowledge base: users, storage, and articles. Click here to skip to the "Best Free Knowledge Base" software list. See a list of 10 knowledge base companies that offer free trials here. Free is my favorite number. However, free isn’t always the right price for your knowledge base software.

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