Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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Tribal Knowledge

By: Rebecca Lane
October 21st, 2023

Does your company rely on tribal knowledge?

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By: Jonathan DeVore
October 13th, 2023

How well is your new hire training program working?

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Training | knowledge transfer

By: Jonathan DeVore
October 6th, 2023

What is the difference between foundational and actionable knowledge? And do you separate these two when creating a training plan?

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Tribal Knowledge

By: Greg DeVore
September 26th, 2023

You know tribal knowledge is impacting your business. You’ve probably seen frontline workers struggle to remember what they’ve learned in training and supervisors working hard to support those workers.

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By: Rebecca Lane
September 24th, 2023

What is the best software to transfer knowledge to your employees?

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By: Rebecca Lane
September 16th, 2023

What does it take to build a knowledge transfer strategy for your business?

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By: Rebecca Lane
September 8th, 2023

When it comes to managing your company knowledge, there are a lot of software solutions available.

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Find & Follow

By: Greg DeVore
August 27th, 2023

You're considering running a Find & Follow Workshop. But, to be honest, you’re not sure why you need it.

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knowledge transfer

By: Rebecca Lane
August 26th, 2023

At last, you’ve identified the problem. You know why employees are making frequent mistakes, why tasks take a long time, and why performance metrics aren’t where they should be.

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Knowledge Ops

By: Greg DeVore
August 24th, 2023

Many companies come to us saying "We need better documentation," or "We need better search for our documentation."