Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
September 14th, 2021

When you and your team are evaluating ScreenSteps, you might have questions like, “Why do we need ScreenSteps for a knowledge base? Don’t we already have SharePoint?”

Blog Feature

By: Jonathan DeVore
September 11th, 2021

Before you decide to use ScreenSteps for your knowledge base, you need to consider:

Blog Feature

By: Jonathan DeVore
September 3rd, 2021

Many organizations use SharePoint as a knowledge base. They start by uploading PDFs, Word docs, and PowerPoint decks. Then they wait and hope that it works its magic to help their employees.

Blog Feature

By: Jonathan DeVore
August 29th, 2021

Building SOPs and help articles for your company can sometimes feel like writing a never-ending story. Once you write one job aid or help guide, something changes and you have to make an update. That revolving door of edits can be frustrating.

Blog Feature

By: Jonathan DeVore
August 24th, 2021

Learning to create content in new software can be challenging at first. It's different than what you are used to so it can feel like the new system is slowing you down.

Blog Feature

By: Jonathan DeVore
August 22nd, 2021

Step 1. Identify what your performance goals are One of the biggest mistakes we see with businesses adopting new software is they don’t really define what it is they’re trying to accomplish. Or the business goals don’t really lead to an outcome.

Blog Feature

By: Jonathan DeVore
August 21st, 2021

Whether you are acquiring other banks/credit unions or opening new branches and hiring more people, you need to be able to ensure consistent service and compliance across your organization.

Blog Feature

By: Jonathan DeVore
August 17th, 2021

When you are developing a training strategy for your company, you want to make sure that the tools and methodologies you are using help you take care of your employees in every phase of their jobs.

Blog Feature

By: Jonathan DeVore
August 13th, 2021

When you decide to use ScreenSteps, the ScreenSteps team offers consulting services to help migrate your existing content into your new knowledge base.

Blog Feature

By: Jonathan DeVore
August 11th, 2021

In today’s world, we’re used to Google. If we have a question, then we can type it into Google and related answers immediately pop up. But how can we get that same user experience in our knowledge base?