When you’re sick, you go to the doctor. The doctor asks you questions like, “How are you feeling? What seems to be wrong? What are your symptoms?”
You have an organizational change happening. Maybe you are switching to a new software tool or adopting a new one. Or maybe you are merging two companies.
What if doctors only learned how to perform surgery in a classroom? They simply would attend lectures and after they covered all the materials they would be qualified to perform heart and brain surgeries.
How effective is your knowledge management plan? The answer is in your KPIs.
Lecture-based training is the least effective training strategy. You’ve probably experienced this first-hand. You attend a 2-hour training and the next day, when somebody asks you what it was about, you can vaguely remember a couple of key points.
You’re on your way to implementing a ScreenSteps knowledge base using the Find & Follow Training Framework. Congratulations!
Writing line-by-line directions in a basic text document isn't the only way to document your standard operating procedures.
Are your digital guides text-heavy? Do you write long paragraphs for your process documentation?