The great American painter, Bob Ross, always had a great attitude toward painting mistakes. He was known for calling mistakes “happy accidents.”
When trainers put together a training curriculum for onboarding new hires or cross-training/upskilling employees, it's not always clear what the best way is to teach the new information.
When people think ScreenSteps, they often think of step-by-step tutorials with screenshots.
Who should document your company’s knowledge?
How should you title your knowledge base articles?
Two years ago, most call centers couldn’t fathom having agents working remotely. Then Covid changed all of that. Work-from-home call centers are normal now.
Sometimes people confuse a ScreenSteps knowledge base for an intranet service. Essentially, they think we are the equivalent of fraternal twins, similar with a slightly different look.