Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
May 27th, 2022

The great American painter, Bob Ross, always had a great attitude toward painting mistakes. He was known for calling mistakes “happy accidents.”

Blog Feature

By: Jonathan DeVore
May 25th, 2022

When trainers put together a training curriculum for onboarding new hires or cross-training/upskilling employees, it's not always clear what the best way is to teach the new information. 

Blog Feature

By: Jonathan DeVore
May 24th, 2022

When people think ScreenSteps, they often think of step-by-step tutorials with screenshots.

Blog Feature

By: Jonathan DeVore
May 20th, 2022

Have you ever been at a loss for words? Or have you ever witnessed a call center agent get tongue-tied on a call because they don’t know what to say next?

Blog Feature

By: Jonathan DeVore
May 14th, 2022

Who should document your company’s knowledge?

Blog Feature

By: Jonathan DeVore
May 12th, 2022

Knowledge management at a university is a unique challenge.

Blog Feature

By: Jonathan DeVore
April 19th, 2022

How should you title your knowledge base articles? 

Blog Feature

By: Jonathan DeVore
April 17th, 2022

Two years ago, most call centers couldn’t fathom having agents working remotely. Then Covid changed all of that. Work-from-home call centers are normal now.

Blog Feature

By: Jonathan DeVore
April 16th, 2022

Sometimes people confuse a ScreenSteps knowledge base for an intranet service. Essentially, they think we are the equivalent of fraternal twins, similar with a slightly different look.  

Blog Feature

By: Jonathan DeVore
April 14th, 2022

Do you ever go to start a project and think, “That’s impossible”?