Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
Customer Success
By:
Jonathan DeVore
December 7th, 2023
Most employees think their company's new hire onboarding program could be better.
By:
Jonathan DeVore
November 26th, 2023
When you think of software for new hire onboarding, you probably don't think of knowledge base software.
By:
Jonathan DeVore
November 14th, 2023
Are your new hires proficient when they finish onboarding? Do your employees make frequent mistakes or rely on supervisors? Do you think you have a training problem?
By:
Jonathan DeVore
November 5th, 2023
Businesses experience a lot of change. In fact, minor changes happen in businesses every week. You add a new step to a procedure or a new product to your offerings.
By:
Jonathan DeVore
October 30th, 2023
When it comes to knowledge management, there’s nothing spookier than operating on tribal knowledge.
By:
Jonathan DeVore
October 6th, 2023
What is the difference between foundational and actionable knowledge? And do you separate these two when creating a training plan?
knowledge transfer | Tribal Knowledge
By:
Jonathan DeVore
July 18th, 2023
Is your company dependent on tribal knowledge?
By:
Jonathan DeVore
July 14th, 2023
Your company is operating using tribal knowledge. That involves a lot of employees asking coworkers and supervisors questions because the information is stuck in your experts’ heads.