What is the difference between foundational and actionable knowledge? And do you separate these two when creating a training plan?
Is tribal knowledge holding your company back?
Your company is operating using tribal knowledge. That involves a lot of employees asking coworkers and supervisors questions because the information is stuck in your experts’ heads.
Knowledge is power. In business, knowledge helps your employees do their jobs. So, when knowledge is stuck in one expert’s head, you want to find a way to share it with your other employees.
Here’s a hard fact in business — you can’t avoid change.
When you’re sick, you go to the doctor. The doctor asks you questions like, “How are you feeling? What seems to be wrong? What are your symptoms?”
You have an organizational change happening. Maybe you are switching to a new software tool or adopting a new one. Or maybe you are merging two companies.
It's time to get a new knowledge base for your business. So, you research knowledge base software options, select the tool that you think is best for your company, and create a plan to launch it.
What if doctors only learned how to perform surgery in a classroom? They simply would attend lectures and after they covered all the materials they would be qualified to perform heart and brain surgeries.
