Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

By: Jonathan DeVore
September 24th, 2021

Step 1: Determine KPIs for compliance Call center managers and directors are constantly looking at metrics and KPIs related to performance. But, if you haven’t already, you should also establish KPIs related to compliance.

Blog Feature

By: Jonathan DeVore
September 21st, 2021

When your team begins looking at ScreenSteps and comparing it to SharePoint, you’re bound to hear, “How is ScreenSteps different from SharePoint? Can’t you basically do the same things in SharePoint that you can do with ScreenSteps?”

Blog Feature

By: Jonathan DeVore
September 18th, 2021

When I work with clients to document procedures, something funny happens. 

Blog Feature

By: Jonathan DeVore
September 16th, 2021

Across your company, you have several departments. Each of those departments has content they need to store in your knowledge base. (After all, that’s the reason for a knowledge base.)

Blog Feature

By: Jonathan DeVore
September 14th, 2021

When you and your team are evaluating ScreenSteps, you might have questions like, “Why do we need ScreenSteps for a knowledge base? Don’t we already have SharePoint?”

Blog Feature

By: Jonathan DeVore
September 11th, 2021

Before you decide to use ScreenSteps for your knowledge base, you need to consider:

Blog Feature

By: Jonathan DeVore
September 3rd, 2021

Many organizations use SharePoint as a knowledge base. They start by uploading PDFs, Word docs, and PowerPoint decks. Then they wait and hope that it works its magic to help their employees.

Blog Feature

By: Jonathan DeVore
August 29th, 2021

Building SOPs and help articles for your company can sometimes feel like writing a never-ending story. Once you write one job aid or help guide, something changes and you have to make an update. That revolving door of edits can be frustrating.

Blog Feature

By: Jonathan DeVore
August 24th, 2021

Learning to create content in new software can be challenging at first. It's different than what you are used to so it can feel like the new system is slowing you down.

Blog Feature

By: Jonathan DeVore
August 22nd, 2021

Step 1. Identify what your performance goals are One of the biggest mistakes we see with businesses adopting new software is they don’t really define what it is they’re trying to accomplish. Or the business goals don’t really lead to an outcome.