The ScreenSteps Blog for Onboarding, Training, and Enablement

Are your new hires proficient when they finish onboarding? Do your employees make frequent mistakes or rely on supervisors? Do you think you have a training problem?

Knowledge Base

How to Keep a Knowledge Base Up to Date (11 Steps)

By: Jonathan DeVore
November 5th, 2023

Businesses experience a lot of change. In fact, minor changes happen in businesses every week. You add a new step to a procedure or a new product to your offerings.

Tribal Knowledge

How to Capture Tribal Knowledge (5 Steps)

By: Jonathan DeVore
October 30th, 2023

When it comes to knowledge management, there’s nothing spookier than operating on tribal knowledge.

3 Common Mistakes Companies Make When Onboarding New Hires

By: Jonathan DeVore
October 13th, 2023

How well is your new hire training program working?

Training | knowledge transfer

Foundational vs Actionable Knowledge: How it Affects Employee Training

By: Jonathan DeVore
October 6th, 2023

What is the difference between foundational and actionable knowledge? And do you separate these two when creating a training plan?

Knowledge Ops

What Happens When Companies Climb the Knowledge Ops Maturity Model?

By: Jonathan DeVore
July 25th, 2023

Is tribal knowledge holding your company back?

knowledge transfer | Tribal Knowledge

What is Tribal Knowledge? (+ Video)

By: Jonathan DeVore
July 18th, 2023

Is your company dependent on tribal knowledge?

11 Risks Businesses Have When Operating With Tribal Knowledge

By: Jonathan DeVore
July 14th, 2023

Your company is operating using tribal knowledge. That involves a lot of employees asking coworkers and supervisors questions because the information is stuck in your experts’ heads.

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