How effective is your knowledge management plan? The answer is in your KPIs.

Lecture-based training is the least effective training strategy. You’ve probably experienced this first-hand. You attend a 2-hour training and the next day, when somebody asks you what it was about, you can vaguely remember a couple of key points.

You’re on your way to implementing a ScreenSteps knowledge base using the Find & Follow Training Framework. Congratulations!

Writing line-by-line directions in a basic text document isn't the only way to document your standard operating procedures.

Are your digital guides text-heavy? Do you write long paragraphs for your process documentation?

Nobody likes change. And making changes to your company … well, let’s just say you wish you didn’t have to.

Do your new hires feel overwhelmed during training?

You’ve got a busy work schedule. Days are filled with meetings, paperwork, and being interrupted by employees with questions.

Do you find it difficult to document instructions clearly?

Do you spend a lot of time training?