Are your digital guides text-heavy? Do you write long paragraphs for your process documentation?

Nobody likes change. And making changes to your company … well, let’s just say you wish you didn’t have to.

Do your new hires feel overwhelmed during training?

You’ve got a busy work schedule. Days are filled with meetings, paperwork, and being interrupted by employees with questions.

Do you find it difficult to document instructions clearly?

Do you spend a lot of time training?

Can your end-users follow your guides without getting stuck?

Managing knowledge in a call center is challenging.

As a coach who helps companies build their training curriculums and knowledge base content, I often hear: “We want to make training videos for everything!”

Are your training and employee support resources putting your end-users first?