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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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Onboarding | Training | Teaching | Call-Center

By: Jonathan DeVore
January 14th, 2021

Have you noticed that your virtual trainings haven't gone quite as well as your classroom trainings did? Reps quit out of the blue after the first week. No one's interacting (except for that ONE who always chimes in before anybody else can contribute). And when reps get on the call with an actual caller, they're either getting physically ill or going completely blank — like they haven't just spent 6 weeks in training?

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ScreenSteps Software | Training | Teaching

By: Greg DeVore
July 11th, 2018

If you have ever been on a backpacking trip, then you know that a backpacker has to deal with competing goals when packing.

Blog Feature

Training | Teaching | Learning

By: Jonathan DeVore
March 13th, 2018

If you are planning a training session, I want you to pull out a piece of paper and a pen, and do 2 things.

Blog Feature

Customer Success | Teaching

By: Greg DeVore
February 29th, 2016

A step by step guide that gives your customers a clear path to success can really boost your customer onboarding and success efforts. Here are a few tips for providing that clear path.

Blog Feature

Customer Success | Teaching

By: Greg DeVore
February 22nd, 2016

We will often see customers sign up for a trial without a clear idea of what their goals are. They know they have a general problem and they know that they need to do something but they have a tough time defining exactly what the problem or explains exactly how they plan on solving it.

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Customer Success | Teaching

By: Greg DeVore
February 15th, 2016

A Clear Goal You cannot help your customers be successful unless they understand what their goals are. You probably didn't expect me to say that. You probably expected me to say that you can't help your customers be successful unless you know what their goals are. But that isn't totally true. If you have a low touch sales process and provide a lot for self-service information, a customer who has a clear goal in mind can be successful with your product without ever contacting you. But if they don't know what their goals are then the chances of them being successful with your product aren't very good.

Blog Feature

Live Training | Teaching

By: Greg DeVore
October 22nd, 2015

Our brains struggle to remember more than 5-7 things. We just aren't very good at remembering more than that. But our brains are very good at chunking information. Chunking information is the process where we break up large amounts of information into manageable chunks. It's almost like putting things into folders. Let's look at how this works with phone numbers in the United States. I live in Northern Virginia just outside of Washington DC. There are basically three area codes that I usually run into: 703, 571 (which are both in Northern Virginia), and 202 which is Washington, DC.