---
title: How Can ScreenSteps Help Your Contact Center?
description: ScreenSteps can help contact centers decrease the time it takes for new agents to be proficient, improve your metrics, and eliminate follow-up training.
---

[The ScreenSteps Blog for Onboarding, Training, and Performance ](https://blog.screensteps.com)

# [How Can ScreenSteps Help Your Contact Center?](https://blog.screensteps.com/how-can-screensteps-help-your-contact-center)

 Written by [Jonathan DeVore](https://blog.screensteps.com/author/jonathan-devore) | Jun 3, 2020 7:21:07 PM

If you've just recently heard about ScreenSteps, then you may not be familiar with how it can help your contact center. So, here's an introduction.

## How would I use ScreenSteps in my contact center?

## What is Zero-Memorization Training?

Trainers, managers, and directors are usually very skeptical that ScreenSteps can have such a big impact on training and metrics. But that's just because they look at training through the old paradigm. Zero-Memorization Training is a new approach that fits modern workplaces that are using a lot of technology, constantly evolving, and always growing.

[Check out our video that explains what Zero-Memorization Training](https://blog.screensteps.com/what-is-zero-memorization-training) is to see how it could improve your employee training program.

[View full post](https://blog.screensteps.com/how-can-screensteps-help-your-contact-center)

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