How Can ScreenSteps Help Your Contact Center?

If you've just recently heard about ScreenSteps, then you may not be familiar with how it can help your contact center. So, here's an introduction.

How would I use ScreenSteps in my contact center?

What is Zero-Memorization Training?

Trainers, managers, and directors are usually very skeptical that ScreenSteps can have such a big impact on training and metrics. But that's just because they look at training through the old paradigm. Zero-Memorization Training is a new approach that fits modern workplaces that are using a lot of technology, constantly evolving, and always growing.

Check out our video that explains what Zero-Memorization Training is to see how it could improve your employee training program.