If you've just recently heard about ScreenSteps, then you may not be familiar with how it can help your contact center. So, here's an introduction.
How would I use ScreenSteps in my contact center?
What is Zero-Memorization Training?
Trainers, managers, and directors are usually very skeptical that ScreenSteps can have such a big impact on training and metrics. But that's just because they look at training through the old paradigm. Zero-Memorization Training is a new approach that fits modern workplaces that are using a lot of technology, constantly evolving, and always growing.
Check out our video that explains what Zero-Memorization Training is to see how it could improve your employee training program.