Employee/Customer Onboarding, Training and Enablement

How Can ScreenSteps Help Your Contact Center?

Jonathan DeVore - Jun 3, 2020 3:21:07 PM

If you've just recently heard about ScreenSteps, then you may not be familiar with how it can help your contact center. So, here's an introduction.

How would I use ScreenSteps in my contact center?

CCW Outreach


What is Zero-Memorization Training?

Trainers, managers, and directors are usually very skeptical that ScreenSteps can have such a big impact on training and metrics. But that's just because they look at training through the old paradigm. Zero-Memorization Training is a new approach that fits modern workplaces that are using a lot of technology, constantly evolving, and always growing.

Check out our video that explains what Zero-Memorization Training is to see how it could improve your employee training program.

Topics: Call-Center

Jonathan DeVore

Jonathan DeVore

Customer Success

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Zero Memorization Training Guide for Contact Centers


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