ScreenSteps and Captivate - Match Made in Heaven?
Six months ago, ScreenSteps came out with two new features:
- Courses
- Contextual help
They are wonderful! We can now combine several articles into a format that is easier to navigate (courses) and also push content to employees in the web apps where they need them (contextual help).
But there was still something missing. I couldn't quite put my finger on it until last week's team meeting.
Employees Need to Practice Using Contextual Help During a Course
Business operations are complicated. There is no way employees will be able to remember how to use all of your technology, how to apply all of your policies, and how to follow each process after going through a course.
So we don't just want to throw more courses at people expecting different results.
Instead, training needs to incorporate using your SOPs, job aids, and policies so that after training is over, employees are comfortable referencing help when they need it.
But how can we do it?
ScreenSteps isn't trying to copy other LMS solutions
First, I should explain that ScreenSteps is not trying to compete with Litmos, Bridge Learning, or any of the other thousand LMS solutions out there. That space is full, and the LMS products seem to be doing a good job filling the professional training gap.
From our conversations with hundreds of companies, businesses use LMS solutions to organize and deliver certification training, interpersonal training, security awareness training, or other similar types of training. But that leaves a huge gap in the employee learning experience, because there aren't a lot of solutions that focus entirely on teaching employees how to do their day-to-day job.
That's the gap that ScreenSteps is going to fill.
We want to provide SMBs with a solution that makes it easier to teach employees how to do their day-to-day job.