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Jonathan DeVore

Customer Success

Use ScreenSteps for Low-Touch Training

By: Jonathan DeVore
March 7th, 2018

Simply stated, a high-touch service requires human interaction.

ScreenSteps and Captivate - Match Made in Heaven?

By: Jonathan DeVore
March 7th, 2018

Six months ago, ScreenSteps came out with two new features:

The Future (or Lack Thereof) of Clarify and Clarify-it.com

By: Jonathan DeVore
September 7th, 2017

Update 1/30/2018 New Clarify licenses will no longer be available for purchase after Feb. 17, 2018. We wanted to let you know that on March 1, 2018, the document sharing service associated with Clarify-it.com will be shut down.

When To Ask For Help When Training Users

By: Jonathan DeVore
August 3rd, 2017

Have you ever taken those personality assessments?

Can You Escape The Demo?

By: Jonathan DeVore
November 18th, 2015

When learning how to ballroom dance, it helps to watch a pro perform the steps first. When learning how to shoot a basketball, seeing how it's done first can be very beneficial. When learning a new cooking technique, it's nice to first observe another execute the moves. So, when it comes to learning how to use Salesforce, does a user need to first watch you click through screens before they can comfortably do it? Probably not. After all, anybody can click on a mouse and type on a keyboard--it's not really a matter of learning technique like when you're learning to dance, shoot a ball, or knead dough. But, I've noticed that some users still enjoy watching a performance of Salesforce before they jump in. If your co-workers want a demo, then you should probably perform a demo.

Write Internal Documentation With Clarify

By: Jonathan DeVore
September 30th, 2014

Many folks get stuck when it comes to writing internal documentation. Knowing where to start, what to include, and how to write it can seem a little overwhelming.

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