Should You Include Images in Your SOPs and Troubleshooting Guides? [VIDEO]

Working with companies to transfer their documented standard operating procedures (SOPs) into ScreenSteps (our knowledge base software), I've noticed something surprising.

Very few companies include helpful images in their SOPs.

The purpose of a standard operating procedure and troubleshooting guide is to provide your employees with step-by-step instructions on what they need to do.

Including images in your SOPs and troubleshooting guides can help with that. Images can be screenshots, diagrams, pictures, etc.

Compare the two documented SOPs in the 1-minute video below. Which is easier for your to follow? 

📽️ Watch Related: 5 Common Mistakes Trainers Make Writing Operating Procedures [VIDEO]

Create clear SOPs your agents can follow on their first try

Even though you've never seen this procedure before, naturally your eye was drawn to the guide with an image in it. 

When you write your SOPs and troubleshooting guides, including images will help show your employees what to do. There are other things you can do to make your SOPs easy for your end-users to follow them. 

With ScreenSteps, we include simple yet powerful tools — like integrated screen capture, foldable sections, checklists, and more — so that you can organize your guides in a way employees can use them.

Need more tips on how to write clear SOPs? Try these six steps to writing clear SOPs for your employees.