--- title: Is it Bad to Have a High Number of Article Views in ScreenSteps? [VIDEO] description: If your article viewership is high in ScreenSteps, does that mean your training failed? No! The statistics are actually telling you something else — that you are doing well. Watch this 3-minute video for how to shift your perspective on how to measure your training program's success.  image: https://blog.screensteps.com/hubfs/ScreenSteps%20High%20Number%20of%20Article%20Views.png --- - Categories ** - Follow Us ** - [**](https://www.facebook.com/ScreenSteps/) - [**](https://twitter.com/screensteps?lang=en) - [**](https://www.linkedin.com/company/screensteps) [«  View All Posts](https://www.screensteps.com/learning-center) ![Is it Bad to Have a High Number of Article Views in ScreenSteps? [VIDEO]](https://blog.screensteps.com/hubfs/ScreenSteps%20High%20Number%20of%20Article%20Views.png) ![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ![Jonathan DeVore](https://blog.screensteps.com/hubfs/2025/Employee%20Headshots/Jonathan-DeVore%20(3).png "Jonathan DeVore") By: [Jonathan DeVore](https://blog.screensteps.com/author/jonathan-devore) on May 3rd, 2021 ** Print/Save as PDF # Is it Bad to Have a High Number of Article Views in ScreenSteps? [VIDEO] - Share: - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.screensteps.com/measure-training-success) - [**](https://twitter.com/intent/tweet?text=Is+it+Bad+to+Have+a+High+Number+of+Article+Views+in+ScreenSteps%3F+%5BVIDEO%5D&url=https://blog.screensteps.com/measure-training-success&via=) - [**](https://www.linkedin.com/shareArticle?url=https://blog.screensteps.com/measure-training-success&title=Is+it+Bad+to+Have+a+High+Number+of+Article+Views+in+ScreenSteps%3F+%5BVIDEO%5D&summary=If+your+article+viewership+is+high+in+ScreenSteps%2C+does+that+mean+your+training+failed%3F+No%21+The+statistics+are+actually+telling+you+something+else+%E2%80%94%C2%A0that+you+are+doing+well.+Watch+this+3-minute+video+for+how+to+shift+your+perspective+on+how+to+measure+your+training+program%27s+success.%C2%A0) - [**](mailto:?body=https://blog.screensteps.com/measure-training-success) You recently finished training a new hire class. As the good trainer that you are, you decide to check in on the new employees. To prepare, you pull up your ScreenSteps analytics.  The [ScreenSteps analytics](https://www.screensteps.com/features/analytics) show that the new hires are frequently using your knowledge base to complete tasks. There are hundreds of views in the last month, and you notice that a few users are even referring to the same articles again and again. Stephanie has looked at "How to run a credit check" 15 times and Raul has viewed "How to exchange Product A" 12 times. You start to wonder: "Oh no, does that mean I didn't teach them enough in training? Did the new hires not learn everything they were supposed to?" It makes sense that you'd be concerned. Traditionally, Learning & Development's job is to train employees so that all of the procedures are memorized. The expectation is that after a perfectly run training event, employees will be able to perform flawlessly without needing any reminders.  If employees ask a lot of questions after training or need to look up procedures again, that's a failure, right? Wrong. As a trainer, the purpose of training is simple — to improve employee performance. NOT to get everyone to memorize everything.   The fact is that nobody can memorize everything that is covered during a training event.  So, if you aren't measuring training success by how much your employees remember, then how do you measure training success when you are using ScreenSteps? Watch this 3-minute video for how to shift your perspective on how to measure your training program's success.  Simply put, it is a good thing if your employees are using your knowledge base, especially when compliance and consistency are a priority. If your employees aren't using the knowledge base and instead are [asking leaders for help](https://blog.screensteps.com/four-reasons-why-call-center-reps-are-not-using-your-protocols-and-guides), you may need to update your guides — it means that your guides are not complete/reliable. If you're not sure why employees continue to email you the questions they have instead of turning to your knowledge base, download this self-assessment to help you figure out why.   ### About Jonathan DeVore Customer Success - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.screensteps.com/measure-training-success) - [**](https://twitter.com/intent/tweet?text=Is+it+Bad+to+Have+a+High+Number+of+Article+Views+in+ScreenSteps%3F+%5BVIDEO%5D&url=https://blog.screensteps.com/measure-training-success&via=) - [**](https://www.linkedin.com/shareArticle?url=https://blog.screensteps.com/measure-training-success&title=Is+it+Bad+to+Have+a+High+Number+of+Article+Views+in+ScreenSteps%3F+%5BVIDEO%5D&summary=If+your+article+viewership+is+high+in+ScreenSteps%2C+does+that+mean+your+training+failed%3F+No%21+The+statistics+are+actually+telling+you+something+else+%E2%80%94%C2%A0that+you+are+doing+well.+Watch+this+3-minute+video+for+how+to+shift+your+perspective+on+how+to+measure+your+training+program%27s+success.%C2%A0) - [**](mailto:?body=https://blog.screensteps.com/measure-training-success) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://blog.screensteps.com/media-transcripts/69196693391/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/Archive/2022/Blog_Training_Measure-Training-Success_2021.mp4", "dateModified" : "2025-09-08T18:04:17.024Z", "duration" : "PT2M34.688S", "height" : 1080, "name" : "Blog_Training_Measure-Training-Success_2021", "thumbnailUrl" : "https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/Archive/2022/Blog_Training_Measure-Training-Success_2021.mp4/medium.jpg?t=1757354657024", "uploadDate" : "2022-03-22T17:53:15.208Z", "width" : 1920 } ```