How to Decide What to Include in Your ScreenSteps Articles [Video Example]

It's difficult to know exactly what you should include in your ScreenSteps Workflow Articles.

When you are writing the articles, you want to provide your employees with all the information they need without overwhelming them. So, what should you include in your ScreenSteps Workflow Articles?

ScreenSteps makes it fast and easy to document your procedures. You just need to know what you are writing in your procedures. In a previous blog post, I provided 5 tips on how to write Workflow Articles:

1. Clarify when somebody uses this article
2. Clarify what the reader needs to do
3. What background knowledge does the reader already have?
4. Provide additional resources
5. Determine the minimum amount of information the reader needs

Applying these tips that I use to help clients write help guides, I'll show you how I work through an article to determine what to include and what to leave out. 

In the 8-minute video below, I'll use the 5 tips and talk through my process so that you have an example of what to consider when constructing articles.

Know when an article is complete

Using these 5 tips, you'll be able to narrow down the information you need to include in an article in order to help your employees complete their tasks without overwhelming them with information. 

At ScreenSteps, our content creation tools help you build, store, and share those help guides with your employees.

Now that you know what to include and exclude, how do you know when an article is complete? How long should your help guides be?

The answer: As long as it needs to be, but no longer. Learn more about what that means and how you can apply it to your written procedures by clicking the link below.