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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

ScreenSteps Software

A Beautiful New Template For Your Knowledge Base

By: Jonathan DeVore
May 19th, 2015

The old knowledge base template was a little outdated, and looked like this: Which is fine, if you like that that look. But some of you mentioned that it was too text-heavy and difficult to navigate through when you had a lot of documentation (and many of you have A LOT of documentation... like, over 400 articles). So, last week, we released a new template to make your knowledge base a little snazzier looking.

ScreenSteps vs. MadCap Flare or RoboHelp

By: Jonathan DeVore
November 12th, 2014

We often get questions about using ScreenSteps vs. MadCap Flare or RoboHelp. I'm not going to go into a feature by feature comparison - both RoboHelp and MadCap Flare are very capable products and if you start listing all of the features, both will have a much longer list than ScreenSteps. The main difference between ScreenSteps and these other authoring tools is philosophy. Both Flare and RoboHep are built around the the idea of "documentation projects." A team or author using one of these products will go through everything you would do with a traditional project:

Customer Support

2 Reasons Customers Aren't Using Your Self-Service

By: Jonathan DeVore
November 3rd, 2014

I was ready to checkout of Lowe's. On my way to the register, I noticed there were a few available machines at self-checkout, and considered skipping the line to scan everything myself.

ScreenSteps Software

Fill up Your Zendesk Knowledge Base with Better Help Articles

By: Jonathan DeVore
February 20th, 2014

We're happy to announce a new and improved Zendesk integration. It now works with Zendesk Legacy AND Help Center, is a much faster setup, and has a tighter integration with Zendesk so that you can author everything in ScreenSteps.

Software Documentation Tips | Documentation Managers

10 Examples of Great End-User Documentation

By: Jonathan DeVore
February 17th, 2014

1. Adapt for complex scenarios Some procedures are straightforward while other procedures include a lot of "if this, then that" situations. If your documentation needs to explain a complex procedure, make sure you account for all of those variations.

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