With some things in life, there is a very clear winner. It’s obvious who crosses the line first in a track meet. It's clear who scored more goals in a soccer game.
But when it comes to choosing the right internal knowledge base for your company, the answer isn’t so black and white. It can be stressful investing in a system that could be in place for years down the line. You don’t want to make a mistake in your decision.
I get it. I’m notorious for overanalyzing different situations and the cost of products down to the last penny which is why I want to help you in your decision-making process.
I’ve researched a variety of different internal knowledge base software and found the best on the market. And while I am biased towards ScreenSteps — the knowledge base software company I work for — I’ve set that aside to give you an honest comparison of some of the top knowledge base options on the market.
Here are six of the best internal knowledge base software services.
What is knowledge base software?
Knowledge base software helps companies organize their documents and resources in one location. The cloud-based software helps businesses create, store, and share information across the company.
It is considered a single source of truth. Employees know where they can access information to find answers to their questions.
With knowledge base software, you can author policies and procedures in the platform. After which, you can organize those articles into different folders/sections. Then your employees can access the help guides to support them in their jobs.
There are different types of knowledge bases. Internal and external knowledge bases are the most common.
Internal knowledge base
An internal knowledge base provides your employees with the private information they need to complete their jobs. Only employees can access these policies and procedures. It is also known as a private knowledge base.
External knowledge base
An external knowledge base is a public knowledge base, meaning anyone can access information in this knowledge base. There is no login required to read the articles. This is a customer-facing platform that provides customers with a self-service option.
How to pick the top knowledge base software
The truth is crowning the best knowledge base software isn’t as easy as having a footrace and the first to cross the finish line wins.
The best knowledge base for your company is going to be a knowledge base that helps you achieve your performance goals.
Generally, speaking knowledge base software helps you organize your company’s knowledge and resources into one location. But, there are many different types of knowledge bases. And, every knowledge base software has different strengths and weaknesses when it comes to managing your knowledge.
Some are internal or external knowledge bases. Some are great for authoring content. Others are great for tracking usage. And, certain companies have a low cost.
Before you go any further into your knowledge base software research, I recommend reading this article on how to choose the right knowledge base for your company. It will help you collect all the information you need to make the best decision for your business. And, that’s what we all really want.
6 top internal knowledge base software
1. Helpjuice
2. Document360
3. Confluence
4. Shelf
5. ZenDesk
6. Notion
Enable employees to make fewer mistakes with the right knowledge base
Choosing knowledge base software that will fully support your employees is difficult. You want a system that is intuitive to use, easy for employees to access, and is at the right price point.
With ScreenSteps knowledge base software, your employees have the answers at their fingertips. You can create standard operating procedures up to 75% times faster. Then it is easy for employees to search, find, and follow the procedures in the system.
That all leads to fewer mistakes and more confident employees.
Want to see the ScreenSteps knowledge base in action? Watch these pre-recorded demo videos to see how the knowledge base allows your business be more efficient and agile.
