If you missed the workshop we ran for CCW, we recorded a summary for you here. We know that re-watching a 90-minute webinar isn't always easy, so our team went through the highlights in less than 20 minutes. The video below is jam packed with key points that will help you improve your call center guides, call flows, protocols, and scripts.
Watch this summary to learn how to write help guides that make your agents proficient in less time by helping them know what to say, ask, and do, with zero memorization required.
You can watch the full workshop recording here: CCW Workshop. Check that recording out if you want to see how we went through the exercises and listen to the the questions from attendees that we answered.