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Amie Barder

Director of Customer Success

New in Outcome: Checklists

By: Amie Barder
February 3rd, 2017

As we have helped our first customers focus on the "3 Questions for Better Outcomes" we have definitely seen a pattern.

Improve Your Training With a Simple Homework Assignment (Clone)

By: Amie Barder
October 30th, 2015

Photo: Ian Sane Let me quickly paint the picture of two Salesforce training events: Scenario 1 The attendees who arrive have never used Salesforce before. The instructor asks them to login but several haven't received their "welcome" emails. The instructor spends the first 30 minutes trying to get people set up and logged into the system. Nobody is the least bit familiar with how Salesforce works so the instructor has to keep repeating instructions to make sure that everyone is in the right spot. Everyone feels overwhelmed by the amount of new information and the information retention level is low. Scenario 2 All attendees arrive at the session already having logged into Salesforce so getting everyone up and going takes just a few minutes.

What makes a successful self-service article?

By: Amie Barder
May 28th, 2015

Over the last few years it has been interested to see the increased focus on self-service support options. Not too long ago, most knowledge bases looked like a glob of text vommitted out into some sort of wiki. Knowledge bases were ugly and, in most cases, ineffective at helping customers help themselves.

ScreenSteps vs. MadCap Flare or RoboHelp

By: Amie Barder
November 12th, 2014

We often get questions about using ScreenSteps vs. MadCap Flare or RoboHelp. I'm not going to go into a feature by feature comparison - both RoboHelp and MadCap Flare are very capable products and if you start listing all of the features, both will have a much longer list than ScreenSteps. The main difference between ScreenSteps and these other authoring tools is philosophy. Both Flare and RoboHep are built around the the idea of "documentation projects." A team or author using one of these products will go through everything you would do with a traditional project:

ScreenSteps vs. Zendesk: Help Article Authoring

By: Amie Barder
September 25th, 2014

Some people think that ScreenSteps is just about adding images to your documentation. But there is a lot more it can do. The video below highlights a few differences between the Zendesk article editor and ScreenSteps including: Applying image borders Revision management Auto-numbering of steps Annotation presets Image updating Step re-ordering

Improve Your Training: Create an Outcome Statement to Improve Employee Performance

By: Amie Barder
January 1st, 1970

ScreenSteps offers some exciting possibilities for delivering the information your teammates need right where they need it - in the browser. But without a little bit of a plan, you can run into one of two problems:

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