Jonathan DeVore

By: Jonathan DeVore on March 8th, 2022

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Knowledge Base Tip: Make Your Knowledge Base Like a GPS [VIDEO]

Last weekend, I took my wife on a date in a part of town that I wasn’t very familiar with.

Instead of pulling out all the maps and learning the entire city grid, I simply typed in the address of the restaurant. Google Maps gave me turn-by-turn instructions on how to get there.

When you are building your knowledge base, you want to create a system that functions like a GPS for your employees. What does that mean?

When your employees need to perform jobs that they don't know how to do (and everyone encounters that scenario in their job), they need to be able to access "turn-by-turn" directions.

They need access to documented help guides that have step-by-step instructions they can follow to complete tasks. This could be as simple as uploading a document to your document management system or as complicated as helping a customer troubleshoot an error code.

As the Director of Transformational Services at ScreenSteps — a knowledge base software company — I've seen how employees perform better and make fewer mistakes when they have clear step-by-step instructions to follow. 

Watch this 1-minute video to learn more about the benefits of making your knowledge base like a GPS for your company policies and procedures below.

HubSpot Video

Need help writing step-by-step articles for your knowledge base?

Having how-to guides (or step-by-step instructions) documented in your knowledge base helps your operations run smoothly and consistently. But, first, you have to write the knowledge base articles. 

With a ScreenSteps knowledge base, you can quickly and easily create help guides. Plus, they are easy for your employees to access. Using our advanced search and other tools, end-users can find the right article in as few as two clicks.

Ready to write GPS-worthy articles for your knowledge base?

Follow these four steps to start writing articles that your employees can follow, even if they've never done the procedure before.

How to Create a Knowledge Base Article

About Jonathan DeVore

Customer Success