--- title: "Knowledge Base Tip: Make Your Knowledge Base Like a GPS [VIDEO]" description: Provide your employees with step-by-step directions that are just as easy as GPS directions. When you clearly document your policies and procedures, it is easier for your employees to follow the instructions without making mistakes. Learn more about creating a GPS-worthy knowledge base. image: https://blog.screensteps.com/hubfs/knowledge%20base%20like%20GPS.jpg --- - Categories ** - Follow Us ** - [**](https://www.facebook.com/ScreenSteps/) - [**](https://twitter.com/screensteps?lang=en) - [**](https://www.linkedin.com/company/screensteps) [«  View All Posts](https://www.screensteps.com/learning-center) ![Knowledge Base Tip: Make Your Knowledge Base Like a GPS [VIDEO]](https://blog.screensteps.com/hubfs/knowledge%20base%20like%20GPS.jpg) ![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ![Jonathan DeVore](https://blog.screensteps.com/hubfs/2025/Employee%20Headshots/Jonathan-DeVore%20(3).png "Jonathan DeVore") By: [Jonathan DeVore](https://blog.screensteps.com/author/jonathan-devore) on March 8th, 2022 ** Print/Save as PDF # Knowledge Base Tip: Make Your Knowledge Base Like a GPS [VIDEO] - Share: - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps) - [**](https://twitter.com/intent/tweet?text=Knowledge+Base+Tip%3A+Make+Your+Knowledge+Base+Like+a+GPS+%5BVIDEO%5D&url=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps&via=) - [**](https://www.linkedin.com/shareArticle?url=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps&title=Knowledge+Base+Tip%3A+Make+Your+Knowledge+Base+Like+a+GPS+%5BVIDEO%5D&summary=Provide+your+employees+with+step-by-step+directions+that+are+just+as+easy+as+GPS+directions.+When+you+clearly+document+your+policies+and+procedures%2C+it+is+easier+for+your+employees+to+follow+the+instructions+without+making+mistakes.+Learn+more+about+creating+a+GPS-worthy+knowledge+base.) - [**](mailto:?body=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps) Last weekend, I took my wife on a date in a part of town that I wasn’t very familiar with. Instead of pulling out all the maps and learning the entire city grid, I simply typed in the address of the restaurant. Google Maps gave me turn-by-turn instructions on how to get there. When you are [building your knowledge base](https://blog.screensteps.com/how-create-knowledge-base), you want to create a system that functions like a GPS for your employees. What does that mean? When your employees need to perform jobs that they don't know how to do (and everyone encounters that scenario in their job), they [need to be able to access "turn-by-turn" directions](https://blog.screensteps.com/tips-knowledge-base-searchable). They need access to documented help guides that have step-by-step instructions they can follow to complete tasks. This could be as simple as uploading a document to your document management system or as complicated as helping a customer troubleshoot an error code. As the Director of Transformational Services at ScreenSteps — a [knowledge base software](https://www.screensteps.com/knowledge-base-software-guide) company — I've seen how employees perform better and make fewer mistakes when they have clear step-by-step instructions to follow.  Watch this 1-minute video to learn more about the benefits of making your knowledge base like a GPS for your company [policies and procedures](https://blog.screensteps.com/policies-processes-procedures-differences) below. Need help writing step-by-step articles for your knowledge base? Having how-to guides (or step-by-step instructions) documented in your knowledge base helps your operations run smoothly and consistently. But, first, you have to write the knowledge base articles.  With a ScreenSteps knowledge base, you can quickly and easily create help guides. Plus, they are easy for your employees to access. Using our advanced search and other tools, end-users can find the right article in as few as two clicks. Ready to write GPS-worthy articles for your knowledge base? [Follow these four steps](https://blog.screensteps.com/create-knowledge-base-article) to start writing articles that your employees can follow, even if they've never done the procedure before. [![How to Create a Knowledge Base Article](https://no-cache.hubspot.com/cta/default/120141/ca335cc3-bdf3-4da3-846e-703b09c01e5b.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/ca335cc3-bdf3-4da3-846e-703b09c01e5b) ### About Jonathan DeVore Customer Success - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps) - [**](https://twitter.com/intent/tweet?text=Knowledge+Base+Tip%3A+Make+Your+Knowledge+Base+Like+a+GPS+%5BVIDEO%5D&url=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps&via=) - [**](https://www.linkedin.com/shareArticle?url=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps&title=Knowledge+Base+Tip%3A+Make+Your+Knowledge+Base+Like+a+GPS+%5BVIDEO%5D&summary=Provide+your+employees+with+step-by-step+directions+that+are+just+as+easy+as+GPS+directions.+When+you+clearly+document+your+policies+and+procedures%2C+it+is+easier+for+your+employees+to+follow+the+instructions+without+making+mistakes.+Learn+more+about+creating+a+GPS-worthy+knowledge+base.) - [**](mailto:?body=https://blog.screensteps.com/knowledge-base-tip-make-knowledge-base-like-gps) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://blog.screensteps.com/media-transcripts/67466312506/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/Archive/2022/KB%20GPS%20%5Bv2%5D.mp4", "dateModified" : "2025-09-08T17:54:11.212Z", "duration" : "PT1M7.819S", "height" : 1080, "name" : "KB GPS [v2]", "thumbnailUrl" : "https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/Archive/2022/KB%20GPS%20%5Bv2%5D.mp4/medium.jpg?t=1757354051212", "uploadDate" : "2022-03-01T16:30:54.520Z", "width" : 1920 } ```