Rebecca Lane

By: Rebecca Lane on April 13th, 2021

Print/Save as PDF

Learning Cluster Design: A Conversation With Crystal Kadakia (Part 2)

This is Part 2 of a 2-part video interview series between Greg DeVore, CEO of ScreenSteps, and Crystal Kadakia, Co-Founder of Learning Cluster Design. Watch Part 1 here.

Jump to Video

How much information is too much information in a training program? 

When you sit in hours or days of training, it can be difficult to remember all (or even part) of what is being taught. It helps to break up your training so that employees can learn instead of simply being present.

Learning Cluster Design (LCD) helps Learning and Development (L&D) teams take a new approach to training. Instead of cramming all the content into one training program, LCD breaks down training into touch points.

Greg DeVore, CEO of ScreenSteps, asked LCD Co-Founder Crystal Kadakia to share the keys to a LCD training approach. Kadakia is an international keynote speaker and co-author of Designing for Modern Learning.

In Part 2 of the interview, Kadakia discusses setting Strategic Performance Objectives, creating training content, and making learning more accessible. She addresses five questions:

  • 0:29 - What is a persona?
  • 5:33 - What types of content make up a learning cluster?
  • 10:14 - How do you create trainings without all the overwhelming stress?
  • 13:38 - What is the impact on L&D practitioners when the tools are no longer a friction point?
  • 19:06 - Where to learn about Learning Cluster Design?
Crystal Interview 2

ScreenSteps is a cloud-based searchable knowledge base that uses principles found in the Learning Cluster Design. This includes enabling employees by not requiring them to memorize procedures and policies, called Zero Memorization.

Learn more about the Learn Cluster Design module at

If you are looking for a knowledge base to support your Learning Cluster Design training, learn more about ScreenSteps and Zero Memorization by clicking below.

Learn More About Zero Memorization

About Rebecca Lane

Content Marketing Manager