Knowledge is the core of any business operation.

Are you in a training death spiral?

When it comes to the person in charge of managing your company's knowledge, I prefer the role of Knowledge Operations Manager to that of Technical Writer.

You’ve decided to invest in a ScreenSteps knowledge base for your company.

Do you find yourself in this situation?

After being assigned to consolidate your knowledge and/or improve employee training in your company, you’ve found ScreenSteps.

When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.

When call centers go through turnover, expansion, or bring on a BPO, they maintain metrics by burning out their supervisors.

Confusing documents, ineffective training, and a to-write list that is difficult to complete — these are all challenges that keep someone in charge of knowledge management up at night.

As a user, nothing is more frustrating than reading instructions that are out of date. One of the cruelest things any organization can inflict on its users is having help files that describe buttons, icons, and features that simply don't exist anymore.