![The #1 Purpose of Your Company Knowledge Base [VIDEO]](http://blog.screensteps.com/hubfs/Knowledge%20Base%20Purpose.jpg)
What is the purpose of your knowledge base?
Your knowledge base is there to help employees when they are stuck.
An employee gets stuck on the job when they encounter a situation in which they don't know what to do or say. They don't know what action they need to take. They have to get help before they can move forward.Your knowledge base should be designed to help employees at those moments.
As the Director of Transformational Services at ScreenSteps — a knowledge base software company — I've worked with knowledge management professionals to help them write clear knowledge base articles that support employees when they are stuck.
The results include fewer mistakes and improved employee performance. And it starts with knowing the purpose of your knowledge base and building your knowledge base with that purpose in mind.
In this 1-minute video, I compare how your team members respond when they don't have a knowledge base to when employees have a fully functioning knowledge base to support them. This will help you know what to include in your knowledge base.
Provide employees with a one-stop shop for information
The goal in knowledge management is to create a one-stop shop where employees can go to find answers any time they get stuck while helping a customer, performing a task, or responding to a situation.
Our ScreenSteps knowledge base software makes it fast and easy for you to create knowledge base articles. Plus, your employees can find the guides in as few as two clicks thanks to our advanced search engine.
Are you looking for a knowledge base to support your business?
Before you search for knowledge base software, read this article to learn about what types of questions you should ask in your search and what information you should be gathering to help you choose the right knowledge base software for your company.
