In Harry Potter and the Sorcerer’s Stone, Neville Longbottom receives a remembrall. A remembrall is a magical tool that turns red when the person holding it has forgotten something. The only thing is it doesn’t remind you what you have forgotten.

At the start of every school year, I was the kid who loved organizing her materials. I had to pick out the right color notebook for each subject and make sure it had a matching folder.

Building an employee training program is not an easy feat.

You need a way to manage your company documents. That includes creating policies and procedures, storing those guides, and making them accessible to your team.

What I’m about to tell you is not good running advice. You’ve been warned.

Santa’s not the only one making lists and checking them twice.

Your call center agents are tripping up on phone calls. They don’t know what to say or do. While you may have documented procedures that are printed on PDFs or emailed to your call center agents, your agents don’t use them.

I’m a wannabe guitar player. In that, I mean I can play the eight basic chords on a guitar and sometimes I’ll surprise myself by remembering another one.

With some things in life, there is a very clear winner. It’s obvious who crosses the line first in a track meet. It's clear who scored more goals in a soccer game.

Quality vs quantity: Which is better? That’s an age-old argument. And it’s different for every industry. Often, you can make a solid argument for both sides.