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Rebecca Lane

Content Marketing Manager

9 Best Practices for Improving Quality Assurance in Your Call Center

By: Rebecca Lane
July 15th, 2022

I’m a wannabe guitar player. In that, I mean I can play the eight basic chords on a guitar and sometimes I’ll surprise myself by remembering another one.

Best Internal Knowledge Base Software

By: Rebecca Lane
July 10th, 2022

With some things in life, there is a very clear winner. It’s obvious who crosses the line first in a track meet. It's clear who scored more goals in a soccer game.

What is Call Center Quality Assurance?

By: Rebecca Lane
July 8th, 2022

Quality vs quantity: Which is better? That’s an age-old argument. And it’s different for every industry. Often, you can make a solid argument for both sides.

Top 13 Mistakes People Make With Their Knowledge Base (+ How to Avoid Them)

By: Rebecca Lane
July 3rd, 2022

Mistakes are nothing to be ashamed of. A mistake is an unintentional error. You don’t mean for them to happen. But, with that being said, we would like to prevent them if we could.

What Makes a Good Knowledge Base? (12 Best Practices)

By: Rebecca Lane
July 2nd, 2022

Sometimes “good” is an opinion.

8 Best Practices For Managing Your Knowledge Base (+ 5 Features That Help)

By: Rebecca Lane
June 4th, 2022

Launching your knowledge base is a huge project. Managing your knowledge base is an even bigger project.

SharePoint vs Google Drive: Which To Use For Managing Company Documents?

By: Rebecca Lane
May 8th, 2022

If you’ve been in the business world or taken college courses in the last decade, you’ve likely used one or both of these platforms. If not, you’ve definitely heard of them before.

12 Best Practices For Writing a Call Center Script

By: Rebecca Lane
May 6th, 2022

Every style of writing has its own set of rules.

A Beginner’s Guide to Knowledge Base Articles

By: Rebecca Lane
May 1st, 2022

Maybe you are looking at new knowledge base software. Or maybe you’ve purchased knowledge base software recently. Either way, you know you need to prepare to fill your knowledge base with content.

Knowledge Base Definition: What a Knowledge Base Is + Is Not

By: Rebecca Lane
April 29th, 2022

The software world is messy. But, we can’t succeed in this modern business world without it.

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