The ScreenSteps Blog for Onboarding, Training, and Enablement

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Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

Top 9 Signs Your Knowledge Base isn't Working For Your Company

By: Rebecca Lane
April 27th, 2022

Any time I have to make a big purchase, I hate my life. I don’t mean to sound melodramatic, but it is the wost. There is so much research that goes into buying a new phone or car or even your health insurance.

What Information Do You Store in a Knowledge Base? (8 Resources)

By: Rebecca Lane
April 24th, 2022

There is something so satisfying about a perfectly organized closet.

11 Best Practices For Writing Knowledge Base Articles

By: Rebecca Lane
April 22nd, 2022

When I was first learning how to write in elementary school, my teacher would give us strips of colored paper so we could understand the difference between an introductory sentence, a body sentence, and a thesis statement.

Intranet vs Knowledge Base: Differences, Cost, & When to Use Each

By: Rebecca Lane
April 7th, 2022

Does it feel like your company’s knowledge and information are all over the place?

Helpjuice vs ScreenSteps: Tradeoffs For Each Knowledge Base?

By: Rebecca Lane
April 2nd, 2022

When you compare different knowledge base software companies, it can feel like you are comparing apples to apples. There are so few differences that it be difficult to choose.

Pros & Cons of Using a Knowledge Base in Your Company

By: Rebecca Lane
March 24th, 2022

We want to believe everything in life is black and white. There’s only good and evil. There is no in-between.

Top 4 Industries That Need a Knowledge Base For Their Business

By: Rebecca Lane
March 20th, 2022

Who needs a knowledge base? Which industries benefit from having a knowledge base?

When to Use Call Center Scripting Software vs Knowledge Base Software?

By: Rebecca Lane
March 19th, 2022

It is challenging working as a call center agent. Customers calling your company expect call center agents to be experts at every aspect of your business when they call. And that’s a lot of pressure on one person.

How To Improve Call Center Performance Metrics and KPIs (4 Ways)

By: Rebecca Lane
March 13th, 2022

Life is about challenging ourselves. Some people naturally crave improvement, always looking for a way to get better. Others need an extra push to get better.

What is Call Center Scripting Software? How Does It Work? (+ Cost)

By: Rebecca Lane
March 12th, 2022

Have you ever been in a conversation and completely forgotten what you were going to say?

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