Does it feel like your company’s knowledge and information are all over the place?

When you compare different knowledge base software companies, it can feel like you are comparing apples to apples. There are so few differences that it be difficult to choose.

We want to believe everything in life is black and white. There’s only good and evil. There is no in-between.

Who needs a knowledge base? Which industries benefit from having a knowledge base?

It is challenging working as a call center agent. Customers calling your company expect call center agents to be experts at every aspect of your business when they call. And that’s a lot of pressure on one person.

Life is about challenging ourselves. Some people naturally crave improvement, always looking for a way to get better. Others need an extra push to get better.

Have you ever been in a conversation and completely forgotten what you were going to say?

By the time you are an adult, you’ve probably had the opportunity to call into a call center. Maybe it was to schedule an appointment with a doctor or to figure out why the internet wasn’t working.

Being a call center agent is a lot like juggling.

Working for a call center, you know how critical it is to provide your agents with documented policies, procedures, and call flows to help them handle calls.