The ScreenSteps Blog for Onboarding, Training, and Enablement

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Rebecca Lane

Content Marketing Manager

What is Call Center Software? (On-premise and Cloud-Based Options)

By: Rebecca Lane
March 11th, 2022

By the time you are an adult, you’ve probably had the opportunity to call into a call center. Maybe it was to schedule an appointment with a doctor or to figure out why the internet wasn’t working.

7 Software Tools to Help Improve Call Center Agent Performance

By: Rebecca Lane
March 4th, 2022

Being a call center agent is a lot like juggling.

6 Best Free Flowchart Software For Your Call Center in 2022

By: Rebecca Lane
February 15th, 2022

Working for a call center, you know how critical it is to provide your agents with documented policies, procedures, and call flows to help them handle calls.

7 Types of Call Center Call Flows

By: Rebecca Lane
February 6th, 2022

One movie quote that gets a lot of life with my friends and family comes from a Shakespearian knock-off film from the early 2000s, She’s the Man.

How Should You Write Your Call Center Call Flows? (3 Options)

By: Rebecca Lane
February 4th, 2022

In one classic fairytale, Hansel and Gretel go on a walk in the woods. They lay bread crumbs as they walk so that they can find their way home.

How Much Does Call Flow Software Cost? (5 Factors Affecting the Price)

By: Rebecca Lane
February 2nd, 2022

In your ideal tech world, everything is free. But, I hate to break it to you, that is a fantasy.

How to Choose Call Flow Software For Your Call Center (6 Factors)

By: Rebecca Lane
January 29th, 2022

You know that call flows are important to support your call center agents. Maybe you haven’t had success with them in the past, but you are willing to give call flows another try.

12 Best Knowledge Base Software for 2024 (With Pricing)

By: Rebecca Lane
January 22nd, 2022

As a business, you have loads of knowledge. The problem is how to capture and keep track of all that knowledge.

What is a BPO for a Call Center? When Should I Hire One?

By: Rebecca Lane
January 14th, 2022

Running a call center is not for the faint of heart. Day in and day out you answer calls from customers asking questions, complaining about issues, and wanting you to solve all of their problems.

Call Flow 101: What is a Call Flow? When Do You Need Them?

By: Rebecca Lane
January 6th, 2022

I have a terrible memory, which isn’t ideal for most life situations. So, I’ve gotten into the habit of setting reminders along my path so I don’t forget things.

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