Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

Onboarding | Customer Education Lifecycle

By: Jonathan DeVore
August 17th, 2015

In this week's review of how other SaaS (software as a service) products are onboarding new customers, we're going to check out Kajabi - a SaaS for building online courses, membership sites, and information products.

Blog Feature

Customer Education Lifecycle

By: Greg DeVore
July 16th, 2015

Customer education is an important component in improving customer retention, product adoption and customer support. At the same time, as many businesses move to SaaS models, traditional training models are breaking. Doing an onsite training for a new product implementation is becoming less and less practical.