In a previous article, I went over 14 examples of documentation mistakes you might be making. Today, I'm going to show you 10 examples of what makes great end user documentation.
I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn't write them the same way. Technical documentation is meant to teach somebody everything there is to know about a subject, whereas end user documentation is meant to just show somebody the necessary steps to accomplish a task and answer "How to..." questions.
The examples I show are examples of what makes great end user documentation – whether that's for customers or internal employees.