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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

authoring

3 Article Types You Can Create in ScreenSteps

By: Jonathan DeVore
March 24th, 2021

Sometimes, your end-users just need a simple policy. Other times, a checklist would be helpful. And still, other times they need a more thorough procedure that includes decision trees.

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Blog Feature

Documentation Managers | Documentation

How to Create PDF User Guides With ScreenSteps

By: Jonathan DeVore
March 21st, 2021

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Blog Feature

How one patient scheduling center used a knowledge base to onboard agents faster (while remote training)

By: Jonathan DeVore
March 19th, 2021

How long does it take for agents to be able to handle calls without making mistakes?

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Blog Feature

38 ways ScreenSteps benefits contact centers

By: Jonathan DeVore
March 12th, 2021

As a consultant that helps call centers find solutions to their problems, you know that not every solution out there is right for your clients.

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Blog Feature

12 signs that show your client needs ScreenSteps

By: Jonathan DeVore
February 18th, 2021

As a consultant, you have all the right answers. At least, that’s what your clients believe when they come to you to solve their problems.

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Blog Feature

No bandwidth to create content? Apply this new habit

By: Jonathan DeVore
February 11th, 2021

You've decided to try ScreenSteps and you know you need to create content to fill your knowledge base — but the reality is you don't have any bandwidth left to get it done.

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Blog Feature

3 ways we can help you migrate content into ScreenSteps

By: Jonathan DeVore
February 9th, 2021

If you've decided to use ScreenSteps and already have a lot of learning content stored as PDF, Word, or in your wiki, you probably don't want to leave it behind. Which means you'll have to migrate it into ScreenSteps.

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Blog Feature

4 common virtual training mistakes (+ how to fix them)

By: Jonathan DeVore
February 5th, 2021

2020 gave us all a crash course in virtual learning. One day we were all able to carry out our trusty training programs in a classroom and the next day — boom — all training had to be conducted online.

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Blog Feature

How to turn technical call center guides into agent-friendly scripts

By: Jonathan DeVore
January 21st, 2021

There’s something you should know — your call center agents don’t want to read technical call center guides. I know. It hurts. Technical guides take a lot of time to create and they have a ton of detail. But they’re no fun to read. Unfortunately, the reality is that relying on technical guides is unavoidable in many situations.

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Blog Feature

Onboarding | Training | Teaching | Call-Center

5 reasons call center agents aren’t learning enough in remote training

By: Jonathan DeVore
January 14th, 2021

Have you noticed that your virtual trainings haven't gone quite as well as your classroom trainings did? Reps quit out of the blue after the first week. No one's interacting (except for that ONE who always chimes in before anybody else can contribute). And when reps get on the call with an actual caller, they're either getting physically ill or going completely blank — like they haven't just spent 6 weeks in training?

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