Get a Demo
Solution
Platform

Discover the Knowledge Ops Platform difference.

Sidekick Browser Extension

Deliver trusted answers wherever work happens.

Framework

Learn a new way to work, train, and support employees.

Overview Video

See ScreenSteps in action with pre-recorded demo videos.

Meet ScreenSteps Sidekick icon-arrow-right-2

Use Cases
Industries
Credit Unions
Farm Credits
Banks
Contact Centers
Law Firms

Explore Customer Stories icon-arrow-right-2

Objectives
Employee Performance
Employee Training
Digital Transformation
Change Management
Internal Operations
Customer Self-Service
Succession Planning

Explore Customer Stories icon-arrow-right-2

Resources
Where to Start
What is Knowledge Ops?
What is Find & Follow?
Knowledge Ops Maturity Model
Overview Video

Get Your Copy Today icon-arrow-right-2

All Resources
Weekly Webinars
Customer Stories
Find & Follow Book
Free Courses
Substack
Learning Center
Blogs
Videos
Guides + eBooks
Partner Program

Get Your Copy Today icon-arrow-right-2

Pricing
About Us
Get a Demo

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

Blog Feature

Call Center Outsourcing: 7 Tasks To Do Before Training Your BPO Agents

By: Jonathan DeVore
May 6th, 2021

Your company has decided to outsource some of your call center operations to a BPO (Business Process Outsourcing). Good for you!

Read More
Blog Feature

Is it Bad to Have a High Number of Article Views in ScreenSteps? [VIDEO]

By: Jonathan DeVore
May 3rd, 2021

You recently finished training a new hire class. As the good trainer that you are, you decide to check in on the new employees. To prepare, you pull up your ScreenSteps analytics.

Read More
Blog Feature

3 phases when implementing ScreenSteps for your financial institution

By: Jonathan DeVore
May 1st, 2021

Do you ever look at one of your work assignments and think, “How in the world am I going to accomplish this?”

Read More
Blog Feature

How to Prepare a Training Program to Scale Your Customer Support Team

By: Jonathan DeVore
April 27th, 2021

Growth is a good thing. And your company is growing. This is an exciting time to be a leader at your organization. But the transition can be stressful, especially as you prepare to hire and train new call center agents.

Read More
Blog Feature

60-Second Tip: How to Update ScreenSteps From End-User Feedback [VIDEO]

By: Jonathan DeVore
April 23rd, 2021

Do you have a plan for your end-users to let you know when something is missing or if something needs to be changed in ScreenSteps?

Read More
Blog Feature

What is a Knowledge Champion? (6 responsibilities when managing ScreenSteps)

By: Jonathan DeVore
April 17th, 2021

You’re the pioneer of ScreenSteps for your company. You’re the Lewis and Clark set out on a new frontier. AKA: You are the Knowledge Champion.

Read More
Blog Feature

5 ways PDF guides help with cloud implementation (& how to create them with ScreenSteps)

By: Jonathan DeVore
April 3rd, 2021

Your company has decided on new cloud software and now you need to prepare the training materials to teach employees how to use the system. Lucky!

Read More
Blog Feature

Documentation Managers

Use Reports to See Who is Using Your ScreenSteps Knowledge Base

By: Jonathan DeVore
March 29th, 2021

Read More
Blog Feature

5 ways ScreenSteps supports employees after a nCino launch

By: Jonathan DeVore
March 26th, 2021

Cue the applause — you’ve made it through the initial launch of nCino using ScreenSteps.

Read More
Blog Feature

Why creating PDF guides in ScreenSteps helps you launch your site faster

By: Jonathan DeVore
March 25th, 2021

Picture this: You finally clear some time in your schedule and you’re excited to make some progress on launching the ScreenSteps website. You know that it will be a game-changer for your department when they can find procedures with a simple search.

Read More

Previous All posts Next