Your company has decided on new cloud software and now you need to prepare the training materials to teach employees how to use the system. Lucky!
Cue the applause — you’ve made it through the initial launch of nCino using ScreenSteps.
Picture this: You finally clear some time in your schedule and you’re excited to make some progress on launching the ScreenSteps website. You know that it will be a game-changer for your department when they can find procedures with a simple search.
Sometimes, your end-users just need a simple policy. Other times, a checklist would be helpful. And still, other times they need a more thorough procedure that includes decision trees.
How long does it take for agents to be able to handle calls without making mistakes?
As a consultant that helps call centers find solutions to their problems, you know that not every solution out there is right for your clients.
As a consultant, you have all the right answers. At least, that’s what your clients believe when they come to you to solve their problems.
You've decided to try ScreenSteps and you know you need to create content to fill your knowledge base — but the reality is you don't have any bandwidth left to get it done.
